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Business Retention Manager

2 months ago

Pretoria, Gauteng, South Africa The Hiring House Full time
Main Responsibilities

The successful candidate will be responsible for managing the business retention and digital platforms, ensuring seamless customer experiences and driving business growth.

Key Tasks
  • Voluntary exits and policy cancellations
  • External replacements and RPARs
  • Persal Book management
  • Debit order collections and unpaid items
  • Debicheck rejections and non-payment issues
  • Refunds and ad-hoc tasks
  • Quality control and training
  • Management of the telephony and CRM system
  • Digital platforms management
Requirements

To be successful in this role, you will need:

  • A diploma or degree in business management or a recognized qualification
  • RE 1 and RE 5 qualifications
  • 13 years of management reporting experience in the long-term insurance industry
  • Knowledge of regulatory frameworks, including POPIA, FAIS, FIC, ASISA, PA, and FSCA
About The Hiring House

The Hiring House is a leading recruitment agency, dedicated to connecting top talent with exciting job opportunities. We are passionate about helping our clients find the best candidates for their businesses.