Key Account Customer Service Representative

1 month ago


Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

Capital H Staffing and Advisory Solutions is looking for a skilled Key Account Customer Service Representative.

Our ideal candidate will provide exceptional customer service, resolve customer inquiries, and ensure a high level of customer satisfaction.

Key Responsibilities:

  • Customer Service - Respond to customer inquiries via multiple channels, provide accurate information about products and services, and handle complaints in a professional manner.
  • Record Management - Maintain detailed records of customer interactions, communicate with internal departments to resolve issues, and escalate problems when necessary.

Requirements:

  • Proven customer support experience or equivalent as a client service representative.
  • Strong Communication Skills - Excellent phone handling skills, active listening, and the ability to communicate effectively with customers and colleagues.
  • Familiarity with CRM systems and practices.
  • Critical Thinking - Strong problem-solving skills, the ability to think on your feet, and adapt to different situations.
  • Organizational Skills - Ability to multi-task, prioritize tasks, and manage time effectively.
  • Education - High school diploma or equivalent.

Preferred:

  • Experience in a similar role within the industry.
  • Linguistic Skills - Proficiency in multiple languages.
  • Adaptability - Ability to work in a fast-paced environment, be flexible, and adjust to changes.

Salary: R250,000 - R300,000 per annum (dependent on experience).

About Us: Capital H Staffing and Advisory Solutions is an innovative staffing company that connects top talent with leading businesses. We believe in empowering our employees to deliver exceptional results and exceed expectations.



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