Key Account Customer Service Representative
1 month ago
Capital H Staffing and Advisory Solutions is looking for a skilled Key Account Customer Service Representative.
Our ideal candidate will provide exceptional customer service, resolve customer inquiries, and ensure a high level of customer satisfaction.
Key Responsibilities:
- Customer Service - Respond to customer inquiries via multiple channels, provide accurate information about products and services, and handle complaints in a professional manner.
- Record Management - Maintain detailed records of customer interactions, communicate with internal departments to resolve issues, and escalate problems when necessary.
Requirements:
- Proven customer support experience or equivalent as a client service representative.
- Strong Communication Skills - Excellent phone handling skills, active listening, and the ability to communicate effectively with customers and colleagues.
- Familiarity with CRM systems and practices.
- Critical Thinking - Strong problem-solving skills, the ability to think on your feet, and adapt to different situations.
- Organizational Skills - Ability to multi-task, prioritize tasks, and manage time effectively.
- Education - High school diploma or equivalent.
Preferred:
- Experience in a similar role within the industry.
- Linguistic Skills - Proficiency in multiple languages.
- Adaptability - Ability to work in a fast-paced environment, be flexible, and adjust to changes.
Salary: R250,000 - R300,000 per annum (dependent on experience).
About Us: Capital H Staffing and Advisory Solutions is an innovative staffing company that connects top talent with leading businesses. We believe in empowering our employees to deliver exceptional results and exceed expectations.
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