Hospitality Service Representative

3 days ago


Stellenbosch, Western Cape, South Africa HR Genie Full time

At HR Genie, we pride ourselves on delivering exceptional service to our guests. As a Food and Beverage Service Ambassador, you will play a key role in ensuring that our guests receive world-class service, award-winning cuisine, and memorable experiences across various food and beverage outlets.

This highly acclaimed position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. You will be responsible for preparing the area for service, welcoming and seating guests, serving guests from start to finish, and providing personalized guest experiences.

Key Responsibilities:
  • Prepare areas for service, including setting tables, polishing glassware, and restocking supplies.
  • Welcome and seat guests, ensuring a warm and inviting atmosphere.
  • Serve guests from start to finish, attending to their needs and preferences.
  • Upsell products and meet targets, driving revenue growth and customer satisfaction.

To succeed in this role, you will require a Matric qualification, Sommelier experience (advantageous), and the ability to work varied shifts. You must also be immediately available and willing to work across multiple functions, including restaurants, room service, lounges, and conference and events spaces.

Competencies:
  • Planning: Coordinate with colleagues to ensure seamless service delivery.
  • Presentation: Effectively communicate with guests and colleagues alike.
  • Client Focus: Prioritize guest needs and deliver exceptional service.
  • Initiative: Take ownership of your responsibilities and drive results.
  • Situational Awareness: Stay alert and adapt to changing situations.
  • Flexibility: Be open to working varying shifts and schedules.
  • Service-Oriented: Deliver outstanding service and exceed guest expectations.
  • Adaptability: Embrace change and continuously improve processes.
We Offer:

A competitive remuneration package, including benefits such as risk benefits, 21 working days leave per annum, and other company benefits. We also provide opportunities for training and development, empowering you to grow and succeed in your career.



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