Customer Service Host

1 month ago


Stellenbosch, Western Cape, South Africa IntelliStaff Full time
Job Title: Customer Service Host

About the Role:
IntelliStaff is seeking a skilled Customer Service Host to join our team. As a key member of our dining room staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless service operations.

Key Responsibilities:
• Greet guests warmly and ensure they are seated promptly in a clean and organized dining area.
• Take orders and provide recommendations based on guest preferences and menu knowledge, maintaining a high level of accuracy and efficiency.
• Ensure that all guest requests and dietary requirements are met promptly and accurately, addressing any complaints or concerns in a courteous and professional manner.
• Oversee the setup and cleanliness of the dining area, including tables, chairs, and service stations, maintaining a high standard of quality and presentation.
• Coordinate with the kitchen staff to ensure timely and accurate delivery of food orders, monitoring the flow of service and making adjustments as necessary to maintain a high level of efficiency and guest satisfaction.
• Maintain a clean and organized work environment, adhering to health and safety regulations and implementing cost-effective practices to manage resources and minimize waste.

Qualifications:
• Experience: Minimum of 1-2 years of experience in a restaurant or hotel dining environment, with a proven track record of delivering high-quality customer service.
• Skills: Strong leadership and team management skills, excellent communication and interpersonal skills, high level of attention to detail and commitment to excellence, ability to multitask and work effectively under pressure, and strong organizational and problem-solving abilities.
• Education: High school diploma or equivalent required.

Salary: $25-$35 per hour, depending on experience.

Benefits:
• Competitive hourly rate.
• Opportunities for career advancement and professional growth.
• Collaborative and dynamic work environment.

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