Customer Service and Sales Representative
2 weeks ago
About the Role:
At Black Pen Recruitment, we are seeking a highly skilled and multilingual Customer Service and Sales Representative to join our team. As a Spanish speaking representative, you will be working for a prestigious airline brand, assisting passengers with pre and post-flight travel-related queries in both Spanish and English languages.
Responsibilities:
- Assist passengers with queries in Spanish and English languages
- Work on airline reservation systems and handle voice calls in English and Spanish
- Meet specific key performance indicators and client service levels
Requirements:
- Native level fluency in Spanish language (verbal and written)
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS solution required during load shedding
Training and Support:
Fully paid product and systems training provided
4 weeks of fully paid training
Probation period: 4 months
Location:
Free State, South Africa
Workplace:
Fully remote
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