Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.
Job SummaryThe successful candidate will act as a liaison between our customers and our company, providing product and service information, answering questions, and resolving any emerging problems that our customer accounts may face.
Key Responsibilities- Manage large volumes of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods and tools
- Meet personal and customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Matric Certificate
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Customer Service Representative
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Customer Service Representative
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Bloemfontein, Orange Free State, South Africa Black Pen Recruitment Full timeJob Title: German Speaking Customer Service and Sales RepresentativeAt Black Pen Recruitment, we are seeking a highly skilled and multilingual customer service representative to join our team. As a German speaking customer service and sales representative, you will be responsible for providing exceptional customer service to our clients in Germany and other...
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Bloemfontein, Orange Free State, South Africa Black Pen Recruitment Full timeJob SummaryWe are seeking a highly skilled and fluent Italian-speaking customer service representative to join our team at Black Pen Recruitment. This is an exciting opportunity for individuals who possess excellent communication skills, both verbal and written, and a passion for delivering exceptional customer experiences.About the RoleThis role involves...
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Dutch Language Customer Service Representative
4 weeks ago
Bloemfontein, Orange Free State, South Africa Black Pen Recruitment Full timeJob Title: Dutch Speaking Customer Service and Sales RepresentativeBlack Pen Recruitment is seeking a highly skilled and multilingual customer service and sales representative to join our team. As a Dutch language specialist, you will be responsible for providing exceptional customer service and sales support to our clients in the Netherlands and other...
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Bloemfontein, Orange Free State, South Africa Black Pen Recruitment Full timeAbout the RoleAt Black Pen Recruitment, we are seeking a highly skilled Multilingual Sales and Customer Service Representative to join our esteemed client in South Africa. This is an exciting opportunity for individuals with native level fluency in Dutch language to work for a prestigious airline brand on various work streams.
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Bloemfontein, Orange Free State, South Africa Black Pen Recruitment Full timeJob Title: Greek Speaking Customer Service and Sales RepresentativeJob Type: Full time/PermanentLocation: Free State, South AfricaWorkplace: Fully RemoteJob Description: We are seeking a highly skilled and multilingual customer service representative to join our team. As a Greek speaking customer service representative, you will be responsible for providing...
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Greek Language Customer Service Representative
3 weeks ago
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Bloemfontein, Orange Free State, South Africa Black Pen Recruitment Full timeJob Title: Italian Speaking Customer Service and Sales RepresentativeJob Type: Full time/PermanentLocation: Free State, South AfricaWorkplace: Fully RemoteWe are seeking a highly skilled Italian speaking customer service and sales representative to join our team. As a customer service and sales representative, you will be responsible for providing...
