Customer Service Representative Position

2 months ago


Bloemfontein, Orange Free State, South Africa Ramore Trading Full time
Job Brief:

We are seeking a skilled customer service representative to join our team at Ramore Trading. As a customer-oriented service representative, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The ideal candidate is genuinely excited to help customers, is patient, empathetic, and passionately communicative. They should be able to put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and this role requires gathering that for us. Problem-solving is also a key aspect of this position, and the candidate should be confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and Skills:

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Matric Certificate

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