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Customer Experience Specialist

2 months ago

Polokwane, Limpopo, South Africa FirstRand Bank Limited Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support, ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Connect with customers in a way that meets their needs and provides helpful solutions and products.
  • Conduct yourself in an ethical manner at all times, adhering to our company values and principles.
  • Identify and sell/cross-sell products aligned to customer needs, maximizing channel optimization opportunities.
  • Ensure activities support cost containment and reduction, while optimizing every customer interaction to migrate or convert customers to eChannels and digital channels.
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.

What We Offer

As a Customer Experience Specialist at FirstRand Bank Limited, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to have a strong understanding of customer needs and be able to provide solutions and products that meet those needs.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.