Retail Sales Associate
5 days ago
We are seeking a highly motivated and customer-focused Shop Assistant to join our team at Persona Staff.
Key Responsibilities:
- Serving Customers: Provide exceptional customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner.
- Processing Transactions: Process card payments, handle cash transactions, and maintain a high level of accuracy in all financial dealings.
- Shop Presentation: Maintain a clean and organized store environment, ensuring that products are displayed attractively and that the shop is well-presented at all times.
- Promoting Products: Develop a strong understanding of our products and services, and promote them to customers in a way that is engaging and informative.
- Receiving and Stocking: Receive and unpack new stock deliveries, and arrange products on shelves and promotional displays in a way that is visually appealing and easy to navigate.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products to customers, and provide recommendations that are tailored to their needs and preferences.
- Product Knowledge: Develop a strong understanding of our products and services, and be able to answer customer questions and provide advice in a way that is knowledgeable and confident.
- Procedure Knowledge: Familiarize yourself with our procedures and protocols, and adhere to them at all times to ensure that the shop runs smoothly and efficiently.
- Shop Hygiene: Maintain a high level of shop hygiene, following daily cleaning duties to ensure that the shop is clean and tidy at all times.
- Preparation of Deli and Beverages: Prepare hot and cold beverages, and assist with the preparation of the deli area as required.
- Stocktake: Participate in regular stocktakes to ensure that inventory levels are accurate and that stock is managed effectively.
Requirements:
- Matric: A matric certificate is essential for this role.
- Proven Working Experience: Proven working experience in retail is required for this role.
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