Retail Sales Associate

2 months ago


Johannesburg, Gauteng, South Africa Ciovita Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our Ciovita team as a Casual Shop Assistant. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities
  • Meet Sales Targets: Utilize effective upselling techniques to meet and exceed store targets, driving sales growth and revenue.
  • Customer Feedback: Act on customer feedback, relay it to relevant channels, and encourage positive reviews to enhance our online reputation.
  • Stock Management: Notify the manager of out-of-stock items, assist with customer orders, and log stock requirements to maintain optimal inventory levels.
  • Cultivate Customer Relationships: Foster strong relationships with customers, converting visitors into loyal patrons through friendly interactions and prioritizing customer satisfaction.
  • Visual Merchandising: Support visual merchandising efforts by regularly updating chalkboard displays and item arrangements to create an engaging store environment.
  • Store Maintenance: Conduct weekly spot checks to maintain store cleanliness and organization, including sweeping, mopping, dusting, and watering plants.
  • Stock Loss Prevention: Implement measures to minimize stock loss by ensuring replacements come from headquarters and reassuring customers about their purchases.
  • Adhere to SOPs: Maintain adherence to all relevant Standard Operating Procedures (SOPs) to ensure seamless store operations.
  • Attendance and Punctuality: Maintain a good attendance record and punctuality, ensuring consistent and reliable performance.
  • System Updates: Keep all applicable systems updated, including, Sync, and JPI, by following daily system update protocols.
  • Expo Support: Provide support at expos and work closely with headquarters personnel to ensure successful events.
Requirements
  • Education: High school degree or equivalent.
  • Retail Experience: Retail experience preferred, but not required.
  • Customer Service Skills: Customer service skills beneficial for delivering exceptional customer experiences.
  • Shopify Familiarity: Familiarity with Shopify advantageous, but not necessary.
  • Cycling Knowledge: Basic knowledge of cycling an asset, but not essential.
  • Management and Teamwork: Experience in management, problem-solving, and teamwork highly valued.
  • Technology Proficiency: Proficiency with technology, including iPad, laptop, or cellphone, required.
  • Google Suite and Microsoft Office: Proficiency with Google Suite and Microsoft Office essential for daily tasks.
Compensation
  • Hourly Wage: An hourly wage within a weekly range of R50 to R60, with the capacity to negotiate for a full-time contract based on experience.
  • Flexible Scheduling: Flexible scheduling to accommodate your needs and preferences.


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