Retail Operations Manager

2 months ago

Johannesburg, Gauteng, South Africa Cre8work Full time
Job Title: Retail Junior Manager

**Job Summary:**

The Retail Junior Manager plays a crucial role in supporting the store manager in overseeing store operations, staff management, customer service, and inventory control. This position is ideal for individuals looking to grow into a more senior management position within retail.

**Key Responsibilities:**

  • **Store Operations:**
    • Assist in the daily management of store operations, including opening and closing procedures.
    • Ensure the store is clean, well-organized, and fully stocked with merchandise.
    • Monitor sales floor activities to ensure compliance with company policies and procedures.
  • **Staff Supervision:**
    • Support the store manager in supervising and training store employees.
    • Help manage staff schedules, ensuring adequate coverage during peak hours.
    • Provide guidance and feedback to team members to improve performance and maintain high morale.
  • **Customer Service:**
    • Deliver exceptional customer service by addressing customer inquiries, concerns, and complaints.
    • Ensure the sales team provides a positive shopping experience for all customers.
    • Assist in resolving escalated customer issues, ensuring satisfaction.
  • **Inventory Management:**
    • Help monitor inventory levels and manage stock replenishment.
    • Assist in conducting regular inventory audits to ensure accuracy.
    • Work with the receiving team to ensure that new stock is processed and displayed promptly.
  • **Sales and Merchandising:**
    • Assist in implementing visual merchandising strategies to attract customers and increase sales.
    • Monitor sales performance and contribute to achieving store sales targets.
    • Participate in promotional activities and events to drive customer engagement and sales.
  • **Compliance and Safety:**
    • Ensure the store complies with all safety regulations and company policies.
    • Assist in conducting regular safety inspections and addressing any potential hazards.
    • Help maintain security standards to prevent loss and ensure a safe environment for customers and staff.

**Qualifications:**

  • **Education:**
    • High school diploma or equivalent; an associate's or bachelor's degree in business, retail management, or a related field is a plus.
  • **Experience:**
    • 1-2 years of experience in retail, customer service, or a related field.
    • Previous experience in a supervisory role is preferred but not required.
  • **Skills:**
    • Strong leadership and team management skills.
    • Excellent communication and customer service abilities.
    • Good organizational and problem-solving skills.
    • Basic proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
    • Ability to work under pressure and handle multiple tasks in a fast-paced environment.

**Working Conditions:**

  • Hours: Full-time position, requiring flexibility to work evenings, weekends, and holidays.
  • Environment: Primarily works on the sales floor, with some time spent in the office for administrative tasks.

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