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Major Incident Support Graduate
2 months ago
Parvana is a global leader that provides innovative solutions to help businesses tackle their most pressing challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve.
Job Description:
Parvana is excited to offer an opportunity for a motivated individual to join their 2024 Graduate Program. In this role, you'll report directly to the Senior Manager of the Service Desk, where you'll gain hands-on experience and receive personalized mentorship. You'll play a pivotal role in Major Incident Management, assessing critical situations, coordinating teams, and keeping stakeholders informed throughout the process. As the first point of contact for system-generated events, you'll be at the heart of managing incidents across diverse systems and environments. This 12-month contract provides a flexible schedule, including the possibility of weekend and holiday shifts, with the opportunity to work from our Cape Town office at least three days a week. This is a great opportunity to launch your career while working with a supportive and dynamic team.
Key Responsibilities:
- Play a key role in Major Incident Management by assessing situations, coordinating teams, updating stakeholders, and helping resolve critical issues during major incidents.
- Be the first point of contact for system-generated events, managing incidents across a wide range of systems and environments.
Requirements:
- A relevant tertiary qualification.
- Fluent in English within a business context.
Contract Duration:
- 12 month contract.
Job ID:
- J104570.
Even if you feel you don't have all the skills listed or if this spec isn't what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website.