Managed Service Support Professional
1 month ago
About the Role:
We are seeking a highly skilled Managed Service Support Specialist to join our Aggregated Managed Services Team at Sabio.
As a key member of our team, you will be responsible for providing advanced communication, collaboration, and incident management to our technical support teams.
Key Responsibilities:
- Service desk management across multiple customer portfolios
- Change, problem, major incident, and reporting management across multiple vendors and technology sets
- Knowledge of Excel, PowerPoint, and data quality are key in performing these duties
Skills and Qualifications:
- Strong Excel skills with the ability to build competent reports
- Strong PowerPoint skills to develop customer presentations
- Effective communication skills both across teams and with senior client management
- Excellent spoken and written English, comfortable delivering a message to colleagues and customers at all levels of seniority
- Ability to run, drive, and present weekly/monthly customer service management meetings
- Experience working within a challenging customer service environment
About Sabio:
Sabio is a Global company and the leading independent UK Contact Centre solution supplier.
We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.
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