Managed Service Support Professional

1 month ago


Cape Town, Western Cape, South Africa Sabio Full time

About the Role:

We are seeking a highly skilled Managed Service Support Specialist to join our Aggregated Managed Services Team at Sabio.

As a key member of our team, you will be responsible for providing advanced communication, collaboration, and incident management to our technical support teams.

Key Responsibilities:

  • Service desk management across multiple customer portfolios
  • Change, problem, major incident, and reporting management across multiple vendors and technology sets
  • Knowledge of Excel, PowerPoint, and data quality are key in performing these duties

Skills and Qualifications:

  • Strong Excel skills with the ability to build competent reports
  • Strong PowerPoint skills to develop customer presentations
  • Effective communication skills both across teams and with senior client management
  • Excellent spoken and written English, comfortable delivering a message to colleagues and customers at all levels of seniority
  • Ability to run, drive, and present weekly/monthly customer service management meetings
  • Experience working within a challenging customer service environment

About Sabio:

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.

We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.



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