Service Claims Administrator

2 months ago


Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time
  • Job Overview:

    As a key member of our team, the Service Claims Administrator will play a vital role in ensuring the smooth operation of our warranty and service claims processes. This role is responsible for preparing, reviewing, and submitting warranty claims to manufacturers in accordance with standard operating procedures and OEM requirements.
  • Key Responsibilities:

    • Loading of all warranty claims on system

    • Control over warranty claim store

    • Warranty audits

    • Warranty parts disposal with RSM

    • Warranty claims, payment follow up

    Requirements:

    • Senior Certificate (Grade 12)

    • Minimum of 2-3 years in the automotive service industry. Prior experience in a technical role or as a service advisor and/or Warranty Clerk would be ideal.

    • Basic technical understanding and background are essential.

    • Direct experience as a Warranty/Costing Clerk

    • Relevant OEM experience is highly desired.

    • Valid, unendorsed driver's license and the ability to competently and legitimately drive.

    • Computer literate

    • Knowledge of dealership policies and procedures is essential.

    • Knowledge of competitive motor industry.

    • Knowledge of relevant operating systems would be an advantage.

    • Multilingual with languages generally spoken across the area and customer base is necessary.

    • General understanding of mechanical/technical terms is essential.

    • Basic knowledge of accounting practices is highly desired.

    Personal Attributes:

    • Highly self-motivated, energetic and able to maintain a positive outlook.

    • Diplomatic

    • Self-confident

    • Determined and resilient

    • Ethical

    • A curious, quick learner:

    • Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer's warranty, dealership services, OEM updates, etc.

    • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.

    • Calm; able to keep emotions under control.

    • An adapter; someone who can adapt their interpersonal style to suit different people or situations.

    • A team player

    • Reliable

    • Results driven and customer orientated


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