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Technical Services Associate Consultant

2 months ago

Johannesburg, Gauteng, South Africa Mimecast Full time

Professional Services Implementation Specialist

Deliver Exceptional Customer Experiences

At Mimecast, we're committed to providing our customers with a continuous sense of security and confidence in their technology solutions. As a Professional Services Implementation Specialist, you'll play a critical role in ensuring our customers achieve their goals and objectives.

Key Responsibilities:

As a key member of our Professional Services team, you'll work closely with customers to deliver high-quality implementations of our product suite. Your primary focus will be on supporting and optimizing our products to achieve exceptional customer satisfaction scores. You'll also engage with internal teams to ensure technical challenges are handled efficiently and effectively.

What You'll Bring:

  • Proven experience in managing customer-facing implementations of SaaS and IT services
  • Excellent verbal and written communication skills to explain complex technical topics in a clear and concise manner
  • Attention to detail and a passion for working with customers to resolve technical issues
  • Experience working with globally diverse customers is a plus

What We Offer:

A Dynamic and Supportive Work Environment