Technical Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Boldr Full time
About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.

We are a diverse team united by our desire to connect people with common values and create boldr impact.

Our Values
  • Authenticity: We build meaningful connections by being true to ourselves and others.
  • Curiosity: We drive our best work by being curious and open to new ideas.
  • Dynamism: We grow by embracing change and staying adaptable.
  • Ambitious Vision and Operational Excellence: We combine our ambition with operational excellence to achieve success.
  • Empathy: At the heart of great partnerships, we find empathy and understanding.
About the Role

This position is responsible for providing hands-on technical support, feature explanations, and best practice guidance for our product.

The Technical Support Representative works in a fast-paced environment, providing support to customers, partners, and colleagues.

A successful Technical Support associate operates efficiently, maintains composure, and exhibits professionalism in this climate.

Key Responsibilities
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions.
Requirements
  • 2+ years of technical support experience: Preferably supporting customers via email and chat.
  • Experience in providing technical support: installing and uninstalling apps from phones and computers.
  • General knowledge of how web-based and mobile apps work.
  • Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
  • Ability to thrive in a dynamic and evolving environment – must be adaptable.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Native or near-native written and spoken English.
  • Ability to properly understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
  • Loads of empathy – you genuinely care.
  • Proactive attitude and ability to work with limited supervision.
Plus Requirements
  • Support the team by executing initiatives and collaborating on projects.
  • Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
  • Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
  • Flexible work schedule.
  • Passion for Customer Experience.
  • A proven ability to work remotely as part of a team but also with little direction is highly desired.

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Vista Full time

    Job SummaryVista is seeking a highly skilled Technical Support Specialist to join our team in Cape Town. As a Technical Support Specialist, you will be responsible for providing technical support to our customers across Europe, the Middle East, and Africa.Key ResponsibilitiesProvide technical support to customers via phone, email, and other communication...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Job SummarySabio is a leading global company providing innovative solutions to the contact centre industry. We are seeking a highly skilled Technical Support Specialist to join our team.About the RoleAs a Technical Support Specialist, you will be responsible for providing technical expertise and support to our customers and internal teams.You will work...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Description**Job Summary**We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Communicate Recruitment. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Unlock Your Potential as a Technical Support SpecialistSabio is a leading global company that provides innovative solutions for contact centre systems integration. We're seeking a passionate and enthusiastic Technical Support Specialist to join our team.About the RoleAs a Technical Support Specialist, you will be responsible for identifying, isolating, and...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Unlock Your Potential as a UC Technical SpecialistSabio is a global leader in contact centre solutions, and we're seeking a talented UC Technical Specialist to join our team. As a key member of our technical team, you'll play a critical role in delivering exceptional customer experiences and driving business growth.About the RoleWe're looking for a...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at SA Commercial (Pty) Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective technical support to...

  • Technical Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Technical Support SpecialistSabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.As a Technical Support Specialist at Sabio, you will be part of a team that provides expertise and...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Matters Full time

    We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Recruitment Matters. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our manufacturing processes.Key Responsibilities:Equipment Setup and Operation: Assist in the setup and operation of manufacturing...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Communicate Recruitment. As a key member of our technical team, you will be responsible for providing exceptional support to our customers, ensuring their technical needs are met, and delivering outstanding after-sales service.Key ResponsibilitiesConsolidate customer...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa SA Metal Group (Pty) Ltd Full time

    Job SummaryWe are seeking a highly motivated and reliable Technical Support Specialist to join our team at SA Metal Group (Pty) Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our artisans and ensuring the smooth operation of our workshop.Key ResponsibilitiesPerform daily housekeeping tasks to...

  • Technical Customer Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Caliber6 Full time

    Job Title: Technical Customer Support SpecialistAbout the Role:We are seeking an experienced Technical Customer Support Specialist to join our team at Caliber6, a fast-growing and dynamic VOIP company. The ideal candidate will have at least 3 years of related experience, excellent communication skills, and the ability to assist customers over the phone with...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job DescriptionJob Title: Support Sales EngineerJob Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Communicate Recruitment. As a Support Sales Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Ello Technology Full time

    Job Overview:The Technical Support Specialist at Ello Technology plays a pivotal role in ensuring seamless IT support and management services. This position involves providing expert technical support, managing system performance, and collaborating with team leads to achieve organizational and customer-centric goals. The Technical Support Specialist will be...

  • German Technical Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German Technical Support SpecialistABC Worldwide is seeking a highly skilled German Technical Support Specialist to join our team. As a key member of our Service Desk, you will provide first-level technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide technical support via...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Ello Technology Full time

    Job Overview:The Technical Support Specialist at Ello Technology plays a crucial role in ensuring the seamless delivery of IT support and management services. This position involves providing expert technical support, managing system performance, and collaborating with team leads to achieve organizational and customer-centric goals. The Technical Support...

  • German Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German Technical Support Specialist Service Desk AgentABC Worldwide is seeking a highly skilled German Technical Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional technical support to our customers in German and English.Key Responsibilities:Provide first-level technical...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Technical Support RoleWe are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a valued member of our elite support squad, you will be responsible for providing excellent customer experience through technical support.Responsibilities:Provide technical support to customers via various channels.Serve as the interface between...

  • IT Technical Support Placement Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Dial a Nerd Full time

    Job Summary:Dial a Nerd is seeking a highly skilled IT Technical Support Placement Specialist to join our team. As an IT Technical Support Placement Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring the optimal performance of our computer systems and networks.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time

    {"title": "Technical Support Role at Uptime Solutions Ltd", "description": "OverviewUptime Solutions Ltd is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.ResponsibilitiesMonitor and respond to...

  • Technical Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Caliber6 Full time

    Job Overview:We are seeking a skilled Technical Customer Support Specialist to join our fully remote team at Caliber6.Key Responsibilities:* Provide technical support and troubleshooting assistance to customers over the phone* Handle inbound and outbound customer calls related to VOIP services* Collaborate with internal teams to ensure customer satisfaction*...