Customer Support Specialist

3 weeks ago


Edenvale, Gauteng, South Africa Emporium Human Capital Full time
Job Summary

We are seeking a skilled Customer Support Specialist to join our team at Emporium Human Capital. This role will involve providing technical support and assistance to clients, ensuring they receive the best possible service.

About the Role

This is an exciting opportunity for a motivated individual to develop their skills in a dynamic environment. As a Customer Support Specialist, you will be responsible for resolving client queries, providing product information, and troubleshooting technical issues.

Key Responsibilities
  • Provide exceptional customer service to clients via various communication channels.
  • Respond to client inquiries, resolving issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Analyze client feedback to identify areas for improvement.
Requirements
  • Minimum GR12 qualification; Electronics/iT Technical Diploma or BTech degree recommended.
  • Proven experience as a Support Technician/Help Desk operator, working with clients and resolving technical issues.
  • Familiarity with PC hardware and software, networks, and basic electronics.
  • Own vehicle and driver's license required for work-related travel.
  • Strong knowledge of CCTV, Access Control, Alarms, Gatemotors, and Electric Fence systems, with ability to provide technical support.
What We Offer

We offer a competitive salary package, including R 16,500 per month, and opportunities for career growth and development.



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