Technical Support Specialist

1 month ago


Edenvale, Gauteng, South Africa Emporium Human Capital Full time

Technical Support Role

Job Summary

Emporium Human Capital is seeking a skilled Technical Support professional to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients, resolving issues, and ensuring seamless support experiences.

Key Responsibilities

  • Provide technical support to clients via various channels.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain knowledge of products and services.
  • Communicate effectively with clients to understand their needs and provide solutions.

Requirements

  • Qualification: Minimum GR12 with Electronics/iT Technical Diploma or BTech degree preferred.
  • Strong knowledge of PC hardware and software, networks, and basic electronics.
  • Experience as a Support Technician/Help Desk operator and working with clients.
  • Own vehicle and driver's license to commute to work.
  • Good technical knowledge of CCTV, access control, alarms, gatemotors, and electric fence systems.


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