Key Accounts Territory Business Development Manager
2 days ago
About the Role
We are seeking an experienced Territory Customer Support Manager to join our team at Network Recruitment. The successful candidate will be responsible for providing exceptional customer support and developing strong relationships with our channel partners.
Job Responsibilities
- Customer/Dealer Relationship Management: Collaborate with channel partners to develop and enhance customer relationships, ensuring customer satisfaction through proactive communication and support.
- Issue Resolution: Aggregate customer and dealer feedback, identify common technical issues, and develop response strategies to resolve challenges promptly.
- Training & Development: Deliver training to customers and dealers, equipping them with the necessary skills to maximize product performance and uptime.
- Special Orders Management: Process and coordinate custom or special orders, working with cross-functional teams to meet customer needs.
Requirements
- Experience: 4-7 years of hands-on experience in repairs and problem resolution for construction and forestry equipment.
- Product Knowledge: In-depth understanding of construction and forestry equipment products, including technical specifications and performance standards.
- Uptime Focus: Strong understanding of the importance of equipment uptime and the impact on customer operations.
- Technical Expertise: Proven ability to provide technical support and guidance to team members and customers.
Preferred Skills
- Strong Leadership Skills: Ability to manage and mentor a team.
- Excellent Communication Skills: Effective communication and customer service skills.
- Troubleshooting Skills: Ability to troubleshoot complex technical issues effectively.
Salary and Benefits
The estimated salary for this role is $85,000 - $105,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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