Luxury Lodge Operations Director
6 days ago
We are seeking a dynamic Deputy General Manager to lead the final build phase of our brand-new luxury lodge and ensure a seamless transition into operation.
Key Responsibilities:- Oversee the implementation of Standard Operating Procedures, ensuring they meet our Group's meticulous standards.
- Consult on and oversee construction, alongside Project Managers, Architects, Designers, and Contractors, to guarantee optimal functionality.
- Lead the recruitment and onboarding of a full team, followed by performance management and disciplinaries as needed.
- Oversight of hotel operations, including purchasing, training, and ensuring smooth running of all departments.
- Assist departments and management in staying within budget.
- Evaluate guest relations, aiming for positive feedback and maintaining visibility among guests at all times.
- Ensure the upkeep and maintenance of buildings, equipment, furniture, grounds, and other assets.
The ideal candidate will possess:
- Previous experience in a 5-star lodge environment, living on-site, with extended cycles of 6 weeks on / 2 weeks off.
- A Diploma or Degree in Hotel Management.
- At least 5 years' experience in a Management role within a 5-star lodge environment.
- Strong Food & Beverage knowledge, along with awareness of industry trends.
- Completion of South African Wine Academy or WSET course.
- Experience working across all departments of a hotel/lodge operation.
- Familiarity with general maintenance.
- Proficiency in Opera and Micros, as well as Word, Excel, Outlook, and Teams.
- An ability to handle pressure with a sense of urgency.
- A strong team player with excellent communication and interpersonal skills.
- A highly organized individual with a mature attitude towards business.
- A caring and approachable nature, with a firm yet fair disposition.
We value a dedicated and driven individual who is ambitious and passionate about sustainability and the environment. The successful candidate should be able to work effectively as part of a team and demonstrate good cultural fit for The Royal Portfolio.
Compensation and BenefitsThe estimated annual salary for this position is $120,000 - $180,000, depending on experience. Additionally, we offer a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.
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