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Customer Service Manager

1 week ago

Pretoria, Gauteng, South Africa Teraco – A Digital Realty Company Full time

We are seeking a highly skilled Operations Team Lead to join our team at Teraco – A Digital Realty Company. As a key member of our operations team, you will be responsible for ensuring that our clients receive the highest standards of service delivery.

The main function of this role is to identify roadblocks to high-quality servicing and implement strategies to deliver the required level of service.

Main Functions Of The Job:

  • Client Satisfaction: Facilitate high-quality servicing by all on-site staff, and if required, assist with resolution or servicing.

We are looking for a self-motivated individual who is able to work independently and as part of a positive team. You will have strong understanding of networks and cabling (fibre optic and copper) and preferably ITIL certification.