Retail Operations Manager

4 days ago


Cape Town, Western Cape, South Africa Energia Consulting Full time
About This Role

We are seeking a highly skilled Retail Operations Manager to join our team at Energia Consulting. As a key member of our Retail Operational team, you will play a crucial role in ensuring best practices are maintained and customers receive exceptional service.

Key Responsibilities
  • Manage daily operations of the business, driving sales growth and meeting targets
  • Direct employees in daily activities such as customer service, inventory management, cash reconciliation, and marketing initiatives
  • Assign tasks to relevant staff members, promoting effective delegation and teamwork
  • Conduct onboarding sessions for new employees, ensuring a smooth transition into their roles
  • Maintain adherence to health and safety regulations, creating a secure work environment
  • Oversee inventory management at store level, minimizing stock discrepancies
  • Cross-train staff to ensure efficient coverage during peak periods
  • Prepare and submit daily, weekly, and monthly reports, providing insights into business performance
  • Foster a positive and motivated work culture among employees
Requirements and Qualifications
  • Matric/Grade 12 minimum qualification
  • Addition qualifications an asset
  • At least 5 years of experience in retail and retail management, demonstrating ability to train employees and excel as a salesperson
  • Strong skills in customer service, stock management, and communication
  • Luxury brand experience a plus
Essential Skills
  • People Management
  • Inventory Control
  • Customer Service
  • Staff Training
  • Reporting
Compensation and Benefits

Staff are employed on a Total Cost to Company basis, including comprehensive benefits.

The remuneration package is competitive, ranging from R20,000 to R25,000 per month, depending on experience.

Energia Consulting is an equal opportunity employer, committed to diversity and inclusion at all levels of the organization.


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