Retail Operations Manager

4 days ago


Cape Town, Western Cape, South Africa The Building Company Full time

We are seeking an experienced Retail Operations Manager to lead our store team at The Building Company.

The successful candidate will have a proven ability to develop and implement effective strategies to drive sales growth, improve customer satisfaction, and enhance employee engagement.

Key Responsibilities:
  • To manage and maintain the overall performance of the store, ensuring alignment with company objectives and strategies.
  • Developing and implementing process improvements to optimize operational efficiency, reduce costs, and enhance customer experience.
  • Fostering a collaborative environment that encourages open communication, teamwork, and a culture of continuous learning.
  • Coordinating promotional activities, advertising campaigns, and public relations initiatives to promote the brand and drive sales.
  • Ensuring compliance with all relevant laws, regulations, and company policies.
  • Providing coaching, guidance, and development opportunities to employees to enhance their skills and performance.

Requirements:

  • A National Diploma or degree in Business Management, Marketing, or a related field would be advantageous.
  • 5-10 years of retail experience, with a minimum of 3 years in a junior-mid level management position.
  • Proven track record of driving sales growth, improving customer satisfaction, and developing high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

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