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Senior Retail Operations Manager

1 week ago

Cape Town, Western Cape, South Africa Elasticsearch B.V. Full time

About the Role:

We are seeking a highly skilled and experienced Senior Retail Operations Manager to join our team at Elasticsearch B.V. The ideal candidate will have a strong background in restaurant management, with a minimum of 3 years' experience in a similar role.

Key Responsibilities:

  • Oversee the overall operation of the restaurant, ensuring quality standards of food and adherence to PEDROS Standard Operating Procedures
  • Manage stock control, purchasing, and orders to maximize profitability and meet sales targets
  • Deal with customer complaints and maintain high customer service levels
  • Lead a team of staff, including discipline and work rosters, to drive the restaurant forward
  • Ensure compliance with health and safety regulations and conduct daily opening and closing procedures
  • Develop and implement marketing strategies to promote the store and increase sales
  • Manage customer service relations, handling complaints within the required time frame
  • Train and develop staff through structured meetings and recruitment programs

Requirements:

  • Minimum 3 years' experience in a restaurant or fast-food service environment
  • GAAP experience and knowledge is advantageous
  • Strong organizational, customer service, and problem-solving skills
  • Sales, retail, or business development experience is essential