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Commercial Insurance Specialist
2 weeks ago
Santam Insurance is seeking a Commercial Insurance Specialist to join our team. As a key member of our operations, you will be responsible for providing exceptional service and support to intermediaries. This role focuses on delivering an end-to-end service, ensuring seamless communication and efficient administration.
Key Responsibilities:
- Contribute to the growth and profitability targets for the business.
- Deliver exceptional customer experiences through proactive solutions.
- Provide telephonic and email support to intermediaries and broker services.
- Analyse requests from intermediaries and provide quotations to secure new business.
- Initiate contact with intermediaries to discuss quotations and convert policies.
- Issue new business policies.
- Resolve insurance queries within required timeframes and comply with regulations.
- Manage client expectations regarding turnaround times for submitted requests.
- Adhere to underwriting criteria and regional requirements.
- Profile clients with suitable products and underwriting criteria.
- Implement improvement solutions.
- Optimise productivity using workforce management principles.
- Prioritise work and meet business targets.
