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Commercial Insurance Specialist

1 week ago

Cape Town, Western Cape, South Africa Santam Insurance Full time
Job Overview:
Santam Insurance is seeking a Commercial Insurance Specialist to join our team. As a key member of our operations, you will be responsible for providing exceptional service and support to intermediaries. This role focuses on delivering an end-to-end service, ensuring seamless communication and efficient administration.

Key Responsibilities:
  1. Contribute to the growth and profitability targets for the business.
  2. Deliver exceptional customer experiences through proactive solutions.
  3. Provide telephonic and email support to intermediaries and broker services.
  4. Analyse requests from intermediaries and provide quotations to secure new business.
  5. Initiate contact with intermediaries to discuss quotations and convert policies.
  6. Issue new business policies.
  7. Resolve insurance queries within required timeframes and comply with regulations.
  8. Manage client expectations regarding turnaround times for submitted requests.
  9. Adhere to underwriting criteria and regional requirements.
  10. Profile clients with suitable products and underwriting criteria.
  11. Implement improvement solutions.
  12. Optimise productivity using workforce management principles.
  13. Prioritise work and meet business targets.