Insurance Claims Specialist

5 days ago


Cape Town, Western Cape, South Africa Hollard Insurance Full time

Hollard Insurance is seeking an experienced Claims Consultant to join their Eastern & Southern Cape Region (George) team.

About the Role and Context
  • The successful candidate will be responsible for processing all claims assigned within set standards, enhancing the company's image through efficient customer service, and contributing to divisional productivity.
Main Responsibilities
  • Technical expertise: Evaluate and investigate all claims to prevent possible leakage and ensure fair settlement.
  • Customer service: Maintain a high level of service to internal and external customers according to service level agreements and company standards.
  • Service to brokers: Provide technical advice and assistance beyond normal claims processing duties.
  • Effective communication: Communicate professionally with internal and external parties and respond to queries within 24 hours.

Registration: All claims must be registered within 24 hours of receipt.



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