Heavy Commercial Vehicle Insurance Claims Expert

3 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time
Role Overview

The Heavy Commercial Vehicle Insurance Claims Expert at Santam will be responsible for managing and controlling Key Performance Indicators (KPIs) for Motor Body Repairers. This includes supporting the Assessing team, handling complaints, and possessing excellent complaints handling and report writing skills.

The ideal candidate should have a sound knowledge of Smart Repair Technology and be familiar with the repair versus replace methodology. They should also be able to apply business standards such as Normalise Cost Ratio (NCR), Average Repair Cost (ARC), and ARC plus Ancillary Cost (ACPC). Additionally, they should be able to utilise alternative and green parts and manage MBR/Santam systems like Abuntex, Qapter Connect, RPM, Parts Procurement Systems, and PartSmart.



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