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Service Experience Champion
1 week ago
At IWG plc, we're shaping the future of workspaces. Our centres are designed to support busy professionals, offering the perfect space to work, engage, and be productive. With cutting-edge technology and top-notch facilities, our buildings are built to inspire creativity and innovation.
What You'll NeedTo succeed in this role, you'll need to be a customer-focused individual with experience in the service industry. Key skills and qualifications include:
- Critical Customer Service - Provide exceptional customer experiences across various touchpoints.
- Leadership - Lead a small team of 2-5 people, inspiring and motivating them to deliver world-class customer service.
- Tech Savviness - Develop basic IT skills using MS Office and other systems used in our centres.
- Problem Solving - Analyze and resolve issues efficiently, thinking on your feet to ensure smooth centre operations.
As a Community Associate, you'll enjoy a dynamic work environment with committed teams, generous benefits, and opportunities for growth. Our global presence provides continual development and chances for international mobility. You'll also benefit from a comprehensive induction and ongoing training to help you settle into your new role and grow your career.
