Lead Luxury Retail Operations Manager

1 week ago


Johannesburg, Gauteng, South Africa Service Solutions Full time

We are seeking a highly skilled Luxury Retail Operations Manager to join our team at Service Solutions.

The ideal candidate will have a proven track record in retail management, strong leadership skills, and the ability to implement strategies that drive sales and improve operational efficiency.

This role involves managing an atelier, curating designer collections, and driving sales. It is crucial for driving change and improving the store's overall performance, especially during peak seasons.

Key Responsibilities:

Sales Management:

  • Develop and implement sales strategies to achieve revenue targets.
  • Analyse sales data to identify trends and opportunities for growth.

Staff Management:

  • Hire, train, and supervise seasonal staff.
  • Ensure employees are well-trained in customer service, product knowledge, and sales techniques.

Inventory Control:

  • Monitor inventory levels to prevent stockouts or overstock situations.
  • Coordinate with suppliers to maintain optimal stock levels.

Customer Service:

  • Address complaints, implement service standards, and create a welcoming shopping environment to ensure a high level of customer satisfaction.

Visual Merchandising:

  • Oversee the presentation of products in the store.
  • Create attractive displays that enhance the shopping experience and drive sales.

Financial Management:

  • Prepare budgets and forecasts and analyse financial performance.
  • Implement cost-saving measures without compromising on quality.

Operational Efficiency:

  • Streamline store operations by implementing best practices and standard operating procedures.
  • Ensure compliance with company policies and regulations.

Change Management:

  • Identify areas for improvement and implement changes to enhance store performance.
  • Foster a culture of continuous improvement and innovation.

Atelier Management:

  • Oversee the in-store atelier's operations, ensuring high craftsmanship standards and timely delivery of custom orders.

Designer Curation:

  • Curate and manage designer collections, ensuring a diverse and appealing product range.
  • Build and maintain relationships with designers to secure exclusive pieces.

Sales Driving:

  • Implement innovative sales techniques and promotional campaigns to drive sales.
  • Collaborate with marketing teams to create effective advertising strategies.


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