Customer Experience Specialist: Automotive

2 months ago


Johannesburg, Gauteng, South Africa Asource Recruitment Full time

Job Summary:

We are seeking a highly skilled and experienced Automotive Customer Experience Specialist to join our team at Asource Recruitment. The ideal candidate will be responsible for building and managing customer operations and loyalty programs for our automotive brand.

Key Responsibilities:

  • Customer Loyalty Program Development: Develop and manage a customer loyalty program for our brand, creating lifetime value through the program.
  • Program Performance Evaluation: Evaluate the performance of the program and investigate opportunities to recommend promotions and strategies that drive member engagement.
  • Customer Events Planning: Plan and execute customer events, supporting project and event executions for our brand.
  • Customer Activities Management: Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programs and customer events.
  • Dealer Support: Provide dealer customer operation support, including activity guidebooks and execution guides.
  • Customer Analysis: Track and compile regular user analysis data based on sales information, including customer portrait analysis and customer demand analysis.
  • Long-term Strategy Development: Develop long-term customer operation strategy outputs and adjustments, coordinating with our brand and aftersales department.

Requirements:

  • Education: Bachelor's degree
  • Experience: 2-5 years' experience in marketing or brand coordination

Skills:

  • Communication: Excellent written and verbal communication skills
  • Priority Management: Ability to manage multiple priorities
  • Presentation and MS Office: Presentation skills and MS Office suite skillset


  • Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    As a key member of our team at Asource Recruitment, we are seeking a highly skilled CUSTOMER EXPERIENCE SPECIALIST: AUTOMOTIVE to join our team. This role is responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.The ideal candidate will have a creative skillset, enabling them to brainstorm...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Customer Experience SpecialistWe are seeking a highly experienced Customer Experience Specialist to join our team at Gap Consulting. The ideal candidate will have a strong background in Automotive OEM Customer Experience, Loyalty Programme, and Event disciplines.Key Responsibilities:Develop and implement customer experience strategies to drive loyalty and...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Automotive Customer Experience LeadWe are seeking a highly experienced Automotive Customer Experience Lead to join our team at Gap Consulting. The ideal candidate will have a strong background in customer experience management, with a proven track record of success in the automotive industry.Key Responsibilities:Develop and implement customer experience...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Customer Experience SpecialistWe are seeking a highly experienced Customer Experience Specialist to join our team at Gap Consulting. The ideal candidate will have a strong background in customer experience, loyalty programs, and event disciplines within the automotive OEM industry.Key Responsibilities:Develop and implement customer experience strategies to...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Key Responsibilities:As a seasoned Customer Experience Specialist, you will be responsible for leading the development and implementation of customer experience strategies across various automotive OEMs. Your expertise in customer experience, loyalty programs, and event disciplines will be crucial in driving business growth and customer...


  • Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Customer Experience Specialist: AutomotiveTo succeed in this role, the ideal candidate will be primarily responsible for the customer operations department, overseeing the development and implementation of customer operation and customer loyalty programs for the Brand. They will need to possess a creative skillset to brainstorm new initiatives and drive...


  • Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Customer Experience Specialist: AutomotiveAt Asource Recruitment, we are seeking a highly skilled Customer Experience Specialist to join our team in the Automotive industry. The ideal candidate will be responsible for building customer operation and customer loyalty programmes for the Brand.The Candidate will need a Creative Skillset which enables them to...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    About the Role:We are seeking a highly experienced Automotive Customer Solutions Consultant to join our team at Gap Consulting.Key Responsibilities:Minimum of 5 to 10 years' experience in a Customer Experience Specialist capacity at Automotive OEM LevelTertiary Qualification in Marketing | Branding or similarStrong working knowledge in Automotive OEM...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Drive Innovation in the Motor IndustryWe're seeking a skilled Automotive Technical Specialist to join our team at Energy at Work Projects. As a key member of our team, you'll play a crucial role in ensuring technical excellence in the world of automobiles.About the Role:As an Automotive Technical Specialist, you'll be responsible for evaluating and...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Gap Consulting: A Premier Employer in the Automotive IndustryA reputable company within the automotive sector, Gap Consulting offers a fulfilling career path for experienced Service Advisors. We are seeking a highly skilled and qualified Technical Automotive Specialist to join our team.Salary StructureThe Basic Salary ranges from R14,000 to R16,000 per...

  • Automotive Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    Job SummaryOxyon People Solutions is seeking a skilled Automotive Specialist to join our team.Key Responsibilities:Conduct comprehensive vehicle diagnostics using diagnostic tools and equipment.Perform efficient and precise repairs and maintenance on various vehicle components.Identify and recommend appropriate replacement parts, ensuring they meet quality...


  • Johannesburg, Gauteng, South Africa Placement Dynamics Full time

    Job Title: Automotive Product Development SpecialistJob Summary: Placement Dynamics is seeking a highly skilled Automotive Product Development Specialist to join our team. As a key member of our product development team, you will be responsible for managing our automotive aftermarket product lines, from development and introduction to maintenance and...


  • Johannesburg, Gauteng, South Africa Company People Motor Industry Recruitment Specialists Full time

    Company People Motor Industry Recruitment Specialists seeks an experienced Automotive Procurement Specialist to lead used vehicle acquisitions and maximize purchasing efficiency.The ideal candidate will have a minimum of 3 years of experience in used vehicle valuations and the ability to adapt to changing market conditions.Primary responsibilities include...


  • Johannesburg, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

    Job Title: Automotive Warranty and Costing SpecialistJob Summary: We are seeking an experienced Automotive Warranty and Costing Specialist to join our team at Sydsen Group (Pty) Ltd. The successful candidate will be responsible for managing warranty claims, processing costings, and providing exceptional customer service.Key Responsibilities:Manage daily...


  • Johannesburg, Gauteng, South Africa Select Motor Recruitment Full time

    Job Title: Automotive Lubricants Sales SpecialistJob Summary:We are seeking a dedicated and customer-focused Sales Consultant to join our team at Select Motor Recruitment. The ideal candidate will have experience in the automotive industry and possess excellent communication and organizational skills.Responsibilities:Assist customers in selecting the...


  • Johannesburg, Gauteng, South Africa Placement Dynamics Full time

    Job Title: Product/Business Development Sales SpecialistJob Summary:Placement Dynamics is seeking a skilled Product/Business Development Sales Specialist to join our team in Selby. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive business growth and revenue.Key Responsibilities:Product...


  • Johannesburg, Gauteng, South Africa Paton Personnel Full time

    CX Specialist/Management Consultant RoleAs a Customer Experience Transformation Specialist at Paton Personnel, you will leverage your CX skills and qualifications to enhance existing experience and processes, enabling new strategic customer journeys and experiences. Key performance indicators will focus on positive changes in customer perceptions, attitudes,...


  • Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    Job SummaryAt Oxyon People Solutions, we are seeking a skilled Automotive Repair Specialist to join our team. As a key member of our team, you will be responsible for conducting comprehensive and accurate diagnostic assessments using diagnostic tools and equipment to identify mechanical, electrical, and electronic issues in vehicles.Key Responsibilities•...


  • Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full time

    Job Title: Automotive Debt Recovery SpecialistAt Mototeam (Pty) Ltd, we are seeking a skilled Automotive Debt Recovery Specialist to join our team. As an Automotive Debt Recovery Specialist, you will be responsible for managing the debt recovery process for abandoned and unpaid vehicles.Key Responsibilities:Initiate and manage the recovery process for...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Job Title: Automotive Mechanic SpecialistJob Summary: We are seeking a skilled Automotive Mechanic Specialist to join our team at Gap Consulting.Key Responsibilities:* Provide exceptional service and repair of petrol vehicles* Maintain a high level of technical knowledge and stay up-to-date with industry developments* Work effectively in a team environment*...