Customer Experience Specialist: Automotive
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Automotive Customer Experience Specialist to join our team at Asource Recruitment. The ideal candidate will be responsible for building and managing customer operations and loyalty programs for our automotive brand.
Key Responsibilities:
- Customer Loyalty Program Development: Develop and manage a customer loyalty program for our brand, creating lifetime value through the program.
- Program Performance Evaluation: Evaluate the performance of the program and investigate opportunities to recommend promotions and strategies that drive member engagement.
- Customer Events Planning: Plan and execute customer events, supporting project and event executions for our brand.
- Customer Activities Management: Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programs and customer events.
- Dealer Support: Provide dealer customer operation support, including activity guidebooks and execution guides.
- Customer Analysis: Track and compile regular user analysis data based on sales information, including customer portrait analysis and customer demand analysis.
- Long-term Strategy Development: Develop long-term customer operation strategy outputs and adjustments, coordinating with our brand and aftersales department.
Requirements:
- Education: Bachelor's degree
- Experience: 2-5 years' experience in marketing or brand coordination
Skills:
- Communication: Excellent written and verbal communication skills
- Priority Management: Ability to manage multiple priorities
- Presentation and MS Office: Presentation skills and MS Office suite skillset
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