Customer Experience Manager: Automotive

1 month ago

Johannesburg, Gauteng, South Africa Asource Recruitment Full time
Customer Experience Specialist: Automotive

To succeed in this role, the ideal candidate will be primarily responsible for the customer operations department, overseeing the development and implementation of customer operation and customer loyalty programs for the Brand. They will need to possess a creative skillset to brainstorm new initiatives and drive business growth.

The successful candidate will ensure that their area of responsibility meets and exceeds the expectations of our business objectives, contributing to the company's success in the long run.

Key Responsibilities:

  • Develop and manage a customer loyalty program for the brand, creating lifetime value through the program.
  • Evaluate the performance of the programs and investigate opportunities to recommend promotions and strategies that drive member engagement.
  • Plan and execute customer events, supporting project and event executions for the Brand.
  • Organize the company's completion of both online and offline customer activities.
  • Establish a scoring system for customers to recommend potential customers to purchase cars.
  • Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programs and customer events.
  • Complete dealer instruction manuals.
  • Recruit new customers and brand ambassadors for the brand.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken in collaboration with the customer care department.
  • Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis).
  • Provide dealer customer operation support (activity guidebook, execution guide).
  • Develop long-term customer operation strategy output and adjustment, coordinating with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.

Requirements:

  • Bachelor's degree
  • 2-5 years' experience in marketing/brand coordination

Skills:

  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities
  • Presentation skills and MS Office suite skillset

  • Automotive Customer Experience Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Automotive Customer Experience LeadWe are seeking a highly experienced Automotive Customer Experience Lead to join our team at Gap Consulting. The ideal candidate will have a strong background in customer experience management, with a proven track record of success in the automotive industry.Key Responsibilities:Develop and implement customer experience...

  • Customer Experience Specialist: Automotive

    2 months ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Automotive Customer Experience Specialist to join our team at Asource Recruitment. The ideal candidate will be responsible for building and managing customer operations and loyalty programs for our automotive brand.Key Responsibilities:Customer Loyalty Program Development: Develop and manage a...

  • Customer Experience Manager Automotive Industry

    2 weeks ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Customer Experience Specialist: AutomotiveAt Asource Recruitment, we are seeking a highly skilled Customer Experience Specialist to join our team in the Automotive industry. The ideal candidate will be responsible for building customer operation and customer loyalty programmes for the Brand.The Candidate will need a Creative Skillset which enables them to...

  • Customer Experience Specialist: Automotive

    3 weeks ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    As a key member of our team at Asource Recruitment, we are seeking a highly skilled CUSTOMER EXPERIENCE SPECIALIST: AUTOMOTIVE to join our team. This role is responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.The ideal candidate will have a creative skillset, enabling them to brainstorm...

  • Customer Experience Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Customer Experience SpecialistWe are seeking a highly experienced Customer Experience Specialist to join our team at Gap Consulting. The ideal candidate will have a strong background in customer experience, loyalty programs, and event disciplines within the automotive OEM industry.Key Responsibilities:Develop and implement customer experience strategies to...

  • Customer Experience Expert

    1 month ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Customer Experience SpecialistWe are seeking a highly experienced Customer Experience Specialist to join our team at Gap Consulting. The ideal candidate will have a strong background in Automotive OEM Customer Experience, Loyalty Programme, and Event disciplines.Key Responsibilities:Develop and implement customer experience strategies to drive loyalty and...

  • Customer Experience Strategist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Key Responsibilities:As a seasoned Customer Experience Specialist, you will be responsible for leading the development and implementation of customer experience strategies across various automotive OEMs. Your expertise in customer experience, loyalty programs, and event disciplines will be crucial in driving business growth and customer...

  • Automotive Customer Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    About the Role:We are seeking a highly experienced Automotive Customer Solutions Consultant to join our team at Gap Consulting.Key Responsibilities:Minimum of 5 to 10 years' experience in a Customer Experience Specialist capacity at Automotive OEM LevelTertiary Qualification in Marketing | Branding or similarStrong working knowledge in Automotive OEM...

  • Senior Customer Experience Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Job Summary: We are seeking a highly skilled Senior Customer Experience Manager to lead our customer experience initiatives and drive business growth.Key Responsibilities:Develop and implement effective customer management strategies aligned with the company's goals and objectives.Develop the customer experience blueprint for the business and per brand...

  • Customer Experience Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    **Customer Experience Manager**At First Degree Recruitment, we are seeking a skilled Customer Experience Manager to join our team. In this role, you will be responsible for developing and implementing effective customer management strategies aligned with the company's goals and objectives.Key responsibilities include:Developing the customer experience...

  • Customer Experience Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Job DescriptionJob Title: Customer Experience ManagerJob Summary:First Degree Recruitment is seeking a skilled Customer Experience Manager to join our team. As a key member of our team, you will be responsible for developing and implementing effective customer management strategies aligned with the company's goals and objectives.Key Responsibilities:Develop...

  • Customer Experience Director

    4 weeks ago

    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Director to join our team at First Degree Recruitment. As a key member of our organization, you will be responsible for developing and implementing effective customer management strategies aligned with our company's goals and objectives.Key ResponsibilitiesDevelop the customer experience...

  • Automotive Sales and Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Automotive Sales and Operations ManagerAre you a results-driven leader with a passion for the automotive industry? We are seeking an enthusiastic Branch Manager to spearhead our dealership and drive it to new heights.Key Responsibilities:* Operational Excellence: Ensure smooth day-to-day operations, optimizing customer service, stock management,...

  • Senior Automotive Sales Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Key Account ManagerWe are seeking a highly experienced and skilled Key Account Manager to join our team at Gap Consulting. As a Key Account Manager, you will be responsible for managing and developing key accounts in the automotive industry.Responsibilities:Develop and execute sales strategies to drive business growth and revenueBuild and maintain strong...

  • Senior Automotive Sales Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Key Account ManagerWe are seeking a highly experienced and skilled Key Account Manager to join our team at Gap Consulting. As a Key Account Manager, you will be responsible for managing and developing key accounts in the automotive industry.Responsibilities:Develop and execute sales strategies to drive business growth and revenueBuild and maintain strong...

  • Strategic Automotive Product Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    Job SummaryThe ideal candidate for this Automotive Product Manager role will be a highly motivated and experienced professional with a strong understanding of the automotive industry. They will be responsible for driving product innovation, managing product lifecycles, and ensuring commercial success.Key ResponsibilitiesGather insights about market trends,...

  • Customer Experience Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Parcelvision Full time

    Customer Experience ManagerAt ParcelHero, we're on a mission to revolutionise the way people send and receive parcels. As a Customer Experience Manager, you'll play a critical role in shaping the customer journey and ensuring that every interaction with our brand is seamless, positive, and memorable.Key ResponsibilitiesCustomer Journey Mapping: Develop a...

  • Customer Experience Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Parcelvision Full time

    Customer Experience ManagerAt ParcelHero, we're on a mission to deliver exceptional customer experiences. As a Customer Experience Manager, you'll play a crucial role in shaping our customer journey, ensuring seamless interactions from booking to post-delivery support.Key ResponsibilitiesCustomer Journey Mapping: Analyze and optimize the customer journey to...

  • Customer Experience Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Parcelvision Full time

    Customer Experience ManagerAt ParcelHero, we're on a mission to deliver exceptional customer experiences. As a Customer Experience Manager, you'll play a crucial role in shaping our customer journey, ensuring seamless interactions, and driving measurable results.Key Responsibilities:Customer Journey Mapping: Develop and maintain a deep understanding of our...

  • Customer Experience Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    Customer Experience ManagerWe are seeking a skilled Customer Experience Manager to oversee the delivery of exceptional customer experiences. Key responsibilities include developing and implementing customer service policies, training customer-facing teams, and analyzing customer feedback to drive improvements.Key requirements include:3+ years of experience...