Automotive Warranty and Costing Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

Job Title: Automotive Warranty and Costing Specialist

Job Summary: We are seeking an experienced Automotive Warranty and Costing Specialist to join our team at Sydsen Group (Pty) Ltd. The successful candidate will be responsible for managing warranty claims, processing costings, and providing exceptional customer service.

Key Responsibilities:

  • Manage daily warranty claims and process costings in a timely manner
  • Reconcile stock on Pastel after stock takes and maintain accurate records
  • Coordinate payments through the accountant and ensure efficient service
  • Prepare month-end reports in Excel for key clients and stakeholders
  • Provide customer support via phone and in person, qualifying customer concerns and logging them for technician review
  • Order additional stock as needed to ensure timely repairs and maintain a high level of customer satisfaction
  • Liaise with the warranty technician to ensure efficient service and adherence to turnaround times
  • Maintain daily, weekly, and monthly reports on warranty claim activities and provide insights for business growth

Requirements:

  • Experience as a costing clerk in an automotive dealership
  • Proven ability to lead a team and exceed sales targets
  • Grade 12 certificate and relevant tertiary qualification (advantageous)
  • Proficient in Evolve software and valid driver's license
  • Strong adaptability to changing business needs and experience with warranty claims administration and processing

About Us: Sydsen Group (Pty) Ltd is a leading Motor Vehicle Dealership in Johannesburg, committed to providing exceptional customer service and exceeding sales targets. We offer a dynamic work environment and opportunities for growth and development.



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