Current jobs related to Frontline Service Expert - Cape Town, Western Cape - Boomerang Marketing

  • Managed Services Technician

    2 days ago

    Cape Town, Western Cape, South Africa Frontline Managed Services Full time

    Frontline Managed Services is a pioneer in the IT landscape of legal and professional service firms. We are seeking an experienced engineer to provide Tier 4 support for our clients.This position will support US Based Customers and have a work schedule that aligns with Eastern Daylight Time (EDT). Anticipated schedule would be 3PM-11PM South African Standard...

  • Frontline Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa mPower People Solutions Full time

    This role offers an exciting opportunity to work as a frontline support specialist, providing exceptional customer experiences through proactive communication and issue resolution.Key Skills and Qualifications:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentFluency in multiple languagesPlease note that a minimum of...

  • Senior Engineer

    2 days ago

    Cape Town, Western Cape, South Africa Frontline Managed Services Full time

    Full-time DescriptionWelcome to Frontline Managed Services – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.Join Our Team and Be a Catalyst for...

  • Network and Systems Administrator

    2 days ago

    Cape Town, Western Cape, South Africa Frontline Managed Services Full time

    We are seeking an experienced engineer to join our team at Frontline Managed Services. As a pioneer in the IT industry, we are driven by a relentless commitment to excellence.The ideal candidate will have experience in managing centralized security software, setting up and managing Office 365/Exchange/Azure infrastructure, and providing Tier 4 support for...

  • Senior Technical Support Engineer

    2 days ago

    Cape Town, Western Cape, South Africa Frontline Managed Services Full time

    We are looking for a skilled engineer to join our team at Frontline Managed Services. As a pioneer in the IT industry, we are driven by a relentless commitment to excellence.The ideal candidate will have experience in managing centralized security software, setting up and managing Office 365/Exchange/Azure infrastructure, and providing Tier 4 support for...

  • IT Infrastructure Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Frontline Managed Services Full time

    At Frontline Managed Services, we are pioneers in the IT landscape of legal and professional service firms. Our dynamic environment thrives on pushing boundaries and embracing challenges.We are seeking an experienced engineer to provide Tier 4 support for our clients. This is an exciting position where you can expand your career in IT, including training and...

  • Service Delivery Expert

    3 days ago

    Cape Town, Western Cape, South Africa eXp South Africa Full time

    We are one of the pioneering companies in the work-from-anywhere model, with a thriving community of 2,000+ team members utilizing our virtual office called eXp world.This role allows you to work from anywhere in South Africa and be part of a dynamic team that is breaking the traditional mold of real estate.eXp Realty is a global full-service real estate...

  • Frontline Business Administration Graduate

    4 weeks ago

    Cape Town, Western Cape, South Africa SFI Group (Pty) Ltd Full time

    ROLE CONTEXTAre you a recent graduate looking to kickstart your career in business administration? Do you have a passion for providing top-tier customer service and ensuring seamless office operations? We're looking for a Frontline Business Administration Graduate to join our team and gain hands-on experience in reception, office administration, and business...

  • IT Service Delivery Expert

    6 days ago

    Cape Town, Western Cape, South Africa Ello Technology SA Full time

    We are looking for an IT Service Delivery Expert to join our team at Ello Technology SA. The ideal candidate will have a strong background in IT support and excellent problem-solving skills.About the Role:The IT Service Delivery Expert will be responsible for providing expert technical support and addressing customer issues promptly within agreed SLA...

  • Service Excellence Expert

    4 days ago

    Cape Town, Western Cape, South Africa The Goodwood Estate Company Limited Full time

    We are excited to announce an opportunity for a highly motivated Service Excellence Expert to join our team at the Goodwood Art Foundation, situated within the picturesque Goodwood Estate. In this dynamic role, you will have the chance to showcase your expertise in delivering exceptional guest experiences and promoting a culture of service excellence.The...

  • Forklift Service and Repair Expert

    4 days ago

    Cape Town, Western Cape, South Africa Groupe CFAO Full time

    Job Title: Forklift Service and Repair ExpertGroupe CFAO is seeking a skilled Forklift Service and Repair Expert to join our team. This is a full-time position responsible for maintaining, servicing, and repairing material handling equipment and systems on company premises or at customer sites.Key Areas of ResponsibilityServicing and maintaining forklifts...

  • IT Service Management Expert

    5 days ago

    Cape Town, Western Cape, South Africa DLK Group Full time

    Job Overview:The DLK Group is seeking an experienced IT Service Management Specialist to oversee the implementation and operations of ITSM processes. The ideal candidate will possess a relevant Bachelor's degree, ITIL certification, and at least five years of experience in IT Service Management within a large-scale environment.Main...

  • Service Expert

    4 days ago

    Cape Town, Western Cape, South Africa Kerzner International Full time

    Job SummaryWe are seeking a skilled Service Expert to join our team at Nobu. As a key member of our dining staff, you will be responsible for delivering exceptional service to our guests.Key ResponsibilitiesTake orders accurately and communicate them to the relevant sectionsMultitask and prioritize work to ensure seamless serviceExplain the Nobu concept to...

  • Beverage Maintenance Expert

    5 days ago

    Cape Town, Western Cape, South Africa CIRO Full Service Beverage Co. Full time

    Our Commitment:CIRO Full Service Beverage Co. is committed to delivering exceptional results and exceeding customer expectations. We strive to create a positive and inclusive work environment that fosters growth, collaboration, and innovation.Job Role:We are seeking a highly skilled Beverage Maintenance Expert to join our team. The successful candidate will...

  • Bar Service Expert

    1 day ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    **Job Overview**Crew Life at Sea is seeking a skilled and professional Bar Service Expert to join our team. As a key member of our onboard hospitality crew, you will be responsible for delivering exceptional bar service to our passengers and crew.Main Responsibilities:Provide a seamless and efficient bar service experience within allocated areas.Serve drinks...

  • Service Delivery Expert

    3 days ago

    Cape Town, Western Cape, South Africa Boomerang Marketing Full time

    Service Delivery ExpertMaximize customer satisfaction by providing prompt and personalized assistance across multiple communication channels, ensuring seamless interactions with our drivers and space owners.In this critical role, you will be responsible for resolving customer issues efficiently, maintaining a high level of customer satisfaction, and...

  • eXpert Care Concierge

    3 days ago

    Cape Town, Western Cape, South Africa eXp South Africa Full time

    We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in South Africa.The total base pay for this position is between R20,000/month and R25,000/month and is dependent upon many factors such as location, experience, skills, and training.Who is eXp?Doing the...

  • Cape Town Sales and Service Expert

    3 days ago

    Cape Town, Western Cape, South Africa You Choose Recruit Full time

    At [Company Name], we are committed to providing our customers with exceptional service and support. We are seeking a talented and motivated Retail Sales Associate to join our team in Cape Town.About the RoleThis is an exciting opportunity for a sales professional to join a leading hardware and DIY retail company in Cape Town. As a key member of our sales...

  • Support Services Expert

    6 hours ago

    Cape Town, Western Cape, South Africa RoomRaccoon Full time

    Company OverviewRoomRaccoon was founded in 2017 with a vision to transform hotel operations through our comprehensive hotel management system. Our expert team serves 2000+ clients across Europe, USA, and Africa.Job DescriptionWe are looking for a highly skilled Customer Support Consultant / Customer Care Consultant to join our team. This individual will be...

  • Award-Winning Financial Services Expert

    4 days ago

    Cape Town, Western Cape, South Africa Old Mutual South Africa Full time

    Company OverviewOld Mutual South Africa is a leading insurance company with a strong presence in Africa.We are committed to empowering our clients to achieve their financial goals through innovative solutions and expert advice.Job DescriptionThe role of Commissioned Financial Advisor involves identifying the financial needs of our valued customers, providing...

Frontline Service Expert

2 weeks ago

Cape Town, Western Cape, South Africa Boomerang Marketing Full time
Frontline Service Expert

We are seeking a Frontline Service Expert to join our team, responsible for delivering exceptional customer service and resolving issues efficiently.

The ideal candidate will have experience in live web chat, email, and voice communication, with a passion for delivering consistently high customer experiences.

Key Responsibilities:

  1. Provide World-Class Service:
    Respond to customer enquiries received via various contact channels, ensuring timely and effective resolutions.
  2. Keep accurate records of all customer interactions using systems like ZenDesk, G Suite, and Slack for accurate reporting and to improve service levels.
  3. Become an expert on campaign-specific service, features, and capabilities to educate customers and encourage self-service.
  4. Display empathy in a professional way by establishing rapport with customers, showing concern and support, and practicing active listening.

Relationship Management:

  1. Act as a brand ambassador, solving customer problems while providing excellent service.
  2. Help develop the customer support offering through sharing knowledge, developing areas of specialization, proposing improvements, and delivering projects as required.
  3. Raise requirements with the Client Operations team to resolve problems with B2B sites.
  4. Raise bug tickets via the Service Desk clearly articulating problems or issues experienced by customers, allowing the Engineering team to effectively prioritize and resolve technical issues.
  5. Demonstrate commercial awareness to identify solutions acceptable to customers while helping campaigns achieve business goals.