Support Services Expert
6 days ago
Company Overview
RoomRaccoon was founded in 2017 with a vision to transform hotel operations through our comprehensive hotel management system. Our expert team serves 2000+ clients across Europe, USA, and Africa.
Job Description
We are looking for a highly skilled Customer Support Consultant / Customer Care Consultant to join our team. This individual will be responsible for providing exceptional customer support to our Benelux (Belgium, Netherlands & Luxembourg) clients.
Key Responsibilities
- Offer top-notch customer support by responding to hoteliers' queries via email, phone, and online forums.
- Develop strong relationships with hoteliers by actively listening to their needs and concerns.
Requirements
- Fluency in German and English.
- At least 2 years of experience in a customer-facing role.
- Excellent problem-solving and communication skills.
Benefits
- Free meals on Fridays.
- Access to Mac devices.
- Commission-based incentives.
- Training budget.
- Annual hotel experience.
- Equity stake.
- Birthday and Christmas vouchers.
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