Senior Engineer

3 days ago

Cape Town, Western Cape, South Africa Frontline Managed Services Full time

Full-time Description

Welcome to Frontline Managed Services – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

Frontline MS is looking for an experienced engineer to provide Tier 4 support for our clients. This is an exciting position where you can expand your career in IT, including training and exposure to the administrative levels of networks, servers, and applications. Successful candidates will have an interest in working with the latest technologies to provide exceptional customer service in support of our clients.

This position will support US Based Customers and have a work schedule that aligns with Eastern Daylight Time (EDT). Anticipated schedule would be 3PM-11PM South African Standard Time (SAST).

An ideal candidate will work from our Cape Town, CBD office.

Essential Duties and Responsibilities

  • Management of centralized Antivirus / Anti-Spam / Web filtering / Backup Software
  • Setup and management of Office 365/Exchange/Azure infrastructure
  • Firewall/Networking troubleshooting
  • Physical/virtual server management and troubleshooting
  • Lead Managed Services Team members during Onboardings and Infrastructure deployments
  • Create and maintain client documentation
  • Provide Tier 2 / Tier 3 / Tier 4 support for client issues
  • Detect/diagnose/troubleshoot proactive technical issues
  • Communicate clearly with clients and co-workers
  • Keep current with trends in technology and certifications
  • Provide feedback on improvements to the Managed Service team and upper management.
  • Mentoring other lower-tiered support technicians.

Qualifications / Requirements

  • A successful candidate will have several of the following skills and/or significant on-the-job training
  • Proficient in one or more Virtualization (Hyper-V, VMWare, Azure, AWS)
  • Proficient in physical server hardware (Dell/HP servers, SAN's, DAS's)
  • Proficient in management/deployment of one or more Firewalls (Fortigate, Watchguard)
  • Proficient in working alongside IT Vendor Support
  • vLan Management and Routing
  • Cisco Networking / Firewall / Voice
  • Meraki Networking / Wireless
  • Office365/Exchange/Azure
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

It's not expected that any single candidate would have expertise across all these areas. If you believe you meet a majority and are excited to learn what you do not already know, please apply

Technical Skills

  • Windows Server Operating Systems & Roles
  • MCSA/E certification or equivalent experience in Windows Server (All Years)
  • Physical Server hardware troubleshooting
  • Windows and Mac desktop operating systems
  • Microsoft 365 and Exchange management certification or experience
  • Microsoft Azure AD certification or experience
  • Microsoft Intune certification or experience
  • Mobile device management
  • Net+/Cisco CCNA/CCNP certification or equivalent networking experience: TCP/IP, MAC, VLAN, VPN, DHCP, FIREWALL, NAT, IPS, IDS, RADIUS, QoS, Wireless protocols: 802.11a/b/g/n/ac/ax
  • Understanding of best practice data administration and management processes.
  • Understanding of best practice backup continuity & disaster recovery management (Datto encouraged)
  • Security Tools: Antivirus, Email Security, Endpoint Detection & Response, SIEM, RMM, Vulnerability scanning/management, Microsoft 365 partner center, Encrypted Email, Bit locker Encryption, VPN, Firewall/IPS/IDS/UTM, Application Control, DNS filtering, Conditional Access, Password Management, SSO/MFA/PAM(PIM)
  • Common security frameworks (NIST, CIS, HIPAA, Zero Trust, etc.)

Nice To Have

  • Experience using a Ticketing system / RMM Tool and PSA software
  • Experience providing support via remote tools
  • Experience handling Technical Service Tickets
  • Professional IT Certifications such as Microsoft MCP, ITIL, ITSM, etc.
  • Experience working in legal IT and software associated (iManage, NetDocs, Prolaw, Litera, Time/Billing Software, Dictation/Transcription Software) This is hard to find, would prefer it as a requirement vs a nice to have, but we can't always have that.

"We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."

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