IT Infrastructure Specialist

3 days ago


Cape Town, Western Cape, South Africa Frontline Managed Services Full time

At Frontline Managed Services, we are pioneers in the IT landscape of legal and professional service firms. Our dynamic environment thrives on pushing boundaries and embracing challenges.

We are seeking an experienced engineer to provide Tier 4 support for our clients. This is an exciting position where you can expand your career in IT, including training and exposure to the administrative levels of networks, servers, and applications.

This position will support US Based Customers and have a work schedule that aligns with Eastern Daylight Time (EDT). Anticipated schedule would be 3PM-11PM South African Standard Time (SAST).

The ideal candidate will work from our Cape Town, CBD office. Essential Duties and Responsibilities:

  • Management of centralized security software
  • Setup and management of Office 365/Exchange/Azure infrastructure
  • Firewall/Networking troubleshooting
  • Physical/virtual server management and troubleshooting
  • Lead Managed Services Team members during Onboardings and Infrastructure deployments
  • Create and maintain client documentation
  • Provide Tier 2 / Tier 3 / Tier 4 support for client issues
  • Detect/diagnose/troubleshoot proactive technical issues
  • Communicate clearly with clients and co-workers
  • Keep current with trends in technology and certifications
  • Provide feedback on improvements to the Managed Service team and upper management.
  • Mentoring other lower-tiered support technicians.

Required Skills and Qualifications:

  • A successful candidate will have several of the following skills and/or significant on-the-job training
  • Proficient in one or more Virtualization (Hyper-V, VMWare, Azure, AWS)
  • Proficient in physical server hardware (Dell/HP servers, SAN's, DAS's)
  • Proficient in management/deployment of one or more Firewalls (Fortigate, Watchguard)
  • Proficient in working alongside IT Vendor Support
  • vLan Management and Routing
  • Cisco Networking / Firewall / Voice
  • Meraki Networking / Wireless
  • Office365/Exchange/Azure
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Benefits:

  • A competitive salary and benefits package
  • An opportunity to work with the latest technologies
  • A dynamic and supportive team environment
  • Professional development and growth opportunities


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