Deputy Manager

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Opportunity at WNS Global Services

**Job Title:** Deputy Manager

**Job Summary:** We are seeking a highly skilled Deputy Manager to join our team at WNS Global Services. The ideal candidate will have a strong background in Workforce Management, with a minimum of 4 years of experience in the BPO industry. The successful candidate will have excellent communication skills, both written and oral, and be able to manage and report on key metrics such as Service Level, Occupancy, Attrition, Shrinkage, and Staffing.

**Key Responsibilities:**

• Generate long-range forecasting and capacity planning

• Manage and report on key metrics such as Service Level, Occupancy, Attrition, Shrinkage, and Staffing

• Develop and implement effective workforce management strategies

• Collaborate with cross-functional teams to achieve business objectives

**Requirements:**

• Grade 12

• College or University Graduate

**Additional Information:**

• UK Shifts

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