African Market Growth Strategist

2 weeks ago


Johannesburg, Gauteng, South Africa Complement Recruitment Full time

We are seeking a dedicated and dynamic Business Development Specialist based in Johannesburg, Gauteng to drive New and Existing Client Growth within our African market and other key regions.

Salary: R30k+ Market Related, Permanent

The primary objective of this role is to maximize the value of client relationships, ensuring the continuous success and growth of our business. This person will develop and nurture strong, enduring connections with clients, ensuring their active engagement and satisfaction with our products and services.

  • A bachelor's degree in business administration, sales, or equivalent qualifications is an advantage.
  • Proven track record in Client Relationship Management in Southern Africa:
  • At least 3 years work experience in Sales in the Southern Africa market particularly in Namibia, Zimbabwe, Botswana, Nigeria, and Zambia
  • Willing and able to travel into Africa
  • Valid Passport; Permits and Visas etc. travel-related documents
  • Adaptability to changing client needs and market conditions

Key Performance Areas:

  • Drive the growth of our clients and potential clients through relationships:
  • Provide ongoing education to clients about new features, updates, and our total solution offerings
  • Maintain regular communication with clients and monitor their spending to ensure that country targets are met
  • Address client enquiries and provide timely feedback
  • Assist clients, with internal support, in closing orders by providing necessary client support and information
  • Gather market trends and competitor activities
  • Provide insights and recommendations based on market and competitive intelligence
  • Identify potential new clients and develop strategies for onboarding these potential clients and convert potential clients to active clients
  • Lead the onboarding process for new clients, ensuring they are fully integrated and supported

Competencies:

  • Relationship building
  • Problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to analyze and interpret market data
  • Strong organizational skills and attention to details
  • Ability to work independently and as part of the team
  • Customer-focused with a passion for delivering exceptional service
  • Strong problem-solving skills and ability to think strategically
  • Adaptable and able to thrive in a fast-paced environment
  • Self-motivated with a proactive approach to identifying and addressing client needs


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