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Customer Support Specialist

1 month ago

Umhlanga, KwaZulu-Natal, South Africa iKhokha Full time
Customer Support Officer

iKhokha is seeking a Customer Support Officer to join our Product Division. As a frontline advocate, you will act as a liaison between our valued customers and internal teams, addressing complaints and handling queries via calls and tickets.

Key Responsibilities:
  • Resolve customer complaints via phone, email, tickets, and WhatsApp.
  • Apply training, scripts, processes, and policies to handle issues promptly and thoroughly.
  • Escalate urgent queries or issues that require input from Senior Management.
  • POPIA Compliance.
  • Accurately capture and manage customer details and interactions on CRM system.
Requirements:
  • Matric.
  • 1-2 years of customer service or call centre experience.
  • Experience in using a CRM tool for managing customers.
  • Proficient at Outlook, Word, Excel, PowerPoint, and internet usage.
  • Ability to communicate clearly and professionally, both verbally and in writing.
Perks of Joining the Tribe:
  • Work in a high-growth company with tangible results.
  • Enjoy hybrid, remote, and in-office work models.
  • Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
  • Be guided by visionary leadership.
  • Seize the opportunity for study leave.
  • Access to on-demand learning and development.
  • Experience a friendly, collaborative culture with a team of all-round-lekker humans.