Luxury Retail Manager

1 month ago


Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

**Key Responsibilities



* Foster a collaborative and professional work environment that promotes trust, integrity, and high performance standards as a luxury retail manager.
* Conduct regular performance conversations, set SMART KPIs, and track progress to ensure exceptional results.
* Partner with the Retail Manager, HR, and Visual Merchandising teams to resolve employee relations issues and maintain a positive work environment.
* Lead store operations, including opening and closing procedures, morning briefings, and client engagement initiatives.
* Develop and execute clienteling strategies to build long-lasting relationships with clients and drive sales growth.
* Lead the shop floor, actively sell, and role-model the selling ceremony to achieve exceptional client experiences.
* Monitor category performance, propose action plans, and partner with the Retail Manager and Merchandising team to grow the business.
* Ensure Workplace Health and Safety (WHS) strategies are upheld and executed consistently.

**Requirements

* Studies in Business Management or Retail Management desirable
* Previous experience as a Department Manager or Senior Client Advisor in a supervisory capacity from the retail or service industry
* Strong analytical and problem-solving skills
* Commercial awareness
* Experience in managing a small team
* Exceptional written and verbal communication skills
* Passion for developing a career in the luxury fashion industry.

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