IT Service Centre Specialist

4 weeks ago


Port Elizabeth, Eastern Cape, South Africa PerformIT Personnel Full time
Job Title: IT Service Centre Specialist

Job Summary:
PerformIT Personnel is seeking an experienced IT Service Centre Specialist to join our team in Port Elizabeth. The successful candidate will be based in the Network Operations Centre and will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:
  • Monitor client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Investigate and support first line incidents and break downs
  • Provide telephonic and remote support to clients when required
  • Execute maintenance activities including patching and configuration changes
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests

Requirements:
  • Minimum 2 - 4 years' experience in IT service centre environment
  • IT Qualification is essential
  • Driver's License is essential
  • Matric Qualification is essential
  • Working knowledge and experience in Microsoft environment (Azure) and cloud Services
  • Working experience and knowledge with Sharepoint and One-Drive
  • Working knowledge with MS-Office365, MS-Active Directory, MS-Windows Server, and MS-Exchange Server
  • Experience with troubleshooting and providing support required in network / data centre / systems / storage & Security administration and monitoring Services within a medium ICT organization
  • Working knowledge within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc.)

Salary: R18 000 – R24 000 ctc per month

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