Operational Excellence Lead

6 days ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Job Title: Operational Excellence Lead - Cape Town

Company Overview:

We are seeking a highly experienced and results-driven Operational Excellence Lead to join our team at Black Pen Recruitment. As a key member of our organization, you will be responsible for leading and implementing strategic plans for operational excellence, driving performance improvements, and fostering a culture of continuous improvement.

Estimated Salary: R 1,200,000 per annum (based on industry standards)

Job Description:

As an Operational Excellence Lead, you will play a critical role in aligning operational activities with financial targets and performance indicators. Your primary responsibilities will include:

  • Developing and executing the strategic plan for operational excellence
  • Ensuring alignment of operational activities with financial targets and performance indicators
  • Identifying and implementing cost optimization initiatives and best practices across the value chain
  • Leading and mentoring a team of operational excellence professionals to drive performance improvements
  • Fostering a culture of continuous improvement and operational excellence throughout the organization
Required Skills and Qualifications:

To succeed in this role, you must have:

  • Minimum 13 years' work experience; preferably from BPO background
  • Previous international Voice experience
  • Possesses necessary knowledge of business concepts to effectively perform the job
  • Should have managed Teams for at least 3 years
  • Commit to achieving specific objectives and take ownership for accomplishing them
  • Proven experience in stakeholder management, with the ability to effectively communicate and collaborate with internal and external stakeholders
  • Excellent team management and leadership skills, with the ability to inspire and motivate team members to achieve their full potential
  • Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results within established timelines
  • Exceptional communication and presentation skills, with the ability to convey complex information in a clear and concise manner
  • Demonstrated ability to operate with minimum supervision and take initiative to drive initiatives forward
  • English language proficiency
  • Should be familiar with MS Office
  • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
  • Responsible for handling high volumes of transactions
  • Effectively balances quality, timeliness and productivity standards
  • Self-discipline
  • Result orientation
  • Adaptability
  • Listening and comprehension skills
  • Questioning and Reasoning Skills
  • Customer Service focus and telephone etiquette
  • Ability to multi task, prioritize and manage daily work activities
Benefits:

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

  • Organisational Excellence Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

    Organisational Excellence LeadMerand Corbett & Associates is seeking a highly skilled Organisational Excellence Lead to join our team. As a key member of our HR function, you will be responsible for driving process improvements and enhancing operational efficiency across the organisation.About the Role:We are looking for a talented professional with a...

  • Operational Excellence Director

    3 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Black Pen Recruitment is a leading recruitment agency, and we are currently seeking an exceptional Operational Excellence Director to join our team. Job Description:This role involves developing and executing strategic plans for operational excellence in alignment with the company's goals and objectives. The successful candidate will ensure the alignment of...

  • Hedge Fund Operations Lead: Technical Excellence

    1 month ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Job OverviewThe Recruitment Council seeks an experienced Hedge Fund Operations Lead: Technical Excellence to manage technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds.

  • Quality Excellence Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    About UsOur client is a global leader in analytics and digital solutions, partnering with clients to drive business outcomes and unlock growth. By combining domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions for the world's leading corporations.Our core values of innovation, collaboration, excellence,...

  • Operational Excellence Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    As a Production Management Lead at West Coast Personnel, you will play a critical role in ensuring the success of our meat production operations. Your responsibilities will include supervising daily workflows, optimizing production processes, and collaborating with departments such as logistics, maintenance, and quality assurance to ensure seamless...

  • Senior Operational Excellence Manager

    5 hours ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Senior Operational Excellence Manager to join our team at Black Pen Recruitment. As a key member of our organization, you will play a crucial role in driving operational excellence and strategic planning for our clients.Company OverviewOur client is a leading company in the industry, renowned for its innovative...

  • Operational Excellence Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    Job DescriptionWe are seeking a highly skilled Operational Excellence Manager to lead our Regional Team in achieving exceptional business growth and operational efficiency. This role involves driving strategic initiatives, overseeing key performance indicators, and optimizing team performance to meet business objectives.Main Responsibilities:Develop and...

  • Operational Excellence Manager

    1 month ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    About the RoleWest Coast Personnel is seeking an experienced Operational Excellence Manager to oversee daily meat production operations. This role involves ensuring workflows align with schedules and targets, optimizing production processes to meet quality and quantity goals, and collaborating with departments such as logistics, maintenance, and quality...

  • Operational Excellence Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Top Vitae Full time

    About the RoleTop Vitae is seeking an experienced Operational Excellence Manager to oversee daily operations and drive continuous improvement in our manufacturing processes. As a key member of our team, you will be responsible for ensuring operational efficiency, quality standards, and safety protocols are upheld.ResponsibilitiesDispatch Functionality:E...

  • Strategic Quality Excellence Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    About Our CompanySurgo PTY Ltd is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. We bring together domain expertise with robust data, powerful analytics, cloud, and AI to create agile, scalable solutions and execute complex operations for leading corporations.About the RoleWe are...

  • Operational Excellence Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Description:The Legends Agency is seeking an exceptional Operational Excellence Coordinator to join our dynamic team. This role presents a unique opportunity to contribute to the success of our operations and enhance the guest experience.Responsibilities:Project Management: Assist in developing and executing projects that align with operational standards...

  • Operational Excellence Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking an exceptional Operational Excellence Manager to join our team in a luxurious resort setting. This role offers a unique opportunity to drive operational efficiency and enhance guest satisfaction.About the RoleWe are looking for a detail-oriented individual with strong administrative skills to manage tasks efficiently in a...

  • Operations Excellence Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends AgencyWe are a dynamic organization dedicated to delivering exceptional guest experiences in a luxurious retreat setting. Our team is passionate about operations and strives for excellence in every aspect of our work.

  • Marketing Operations Lead

    2 months ago

    Cape Town, Western Cape, South Africa Point. Your Marketing Investment Partner Full time

    Job Title: Marketing Operations LeadAbout Us: Point. Your Marketing Investment Partner is a leading marketing solutions provider.Job Summary: We are seeking an experienced Project Manager to lead our marketing operations team. As a key member of our frontline team, you will be responsible for delivering operational excellence and revenue growth while...

  • Sales Operations Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Sales Operations LeadTower Group is seeking an experienced Sales Operations Lead to drive sales performance and optimize operational efficiency across multiple stores in the relevant province. The estimated salary for this role is around $130,000 per year.The ideal candidate will have a strong background in sales operations, with 5+ years' experience working...

  • Logistics Operations Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa AIM Personnel Services Full time

    Job Description: We are seeking a Logistics Operations Lead to join our team in Cape Town. The successful candidate will have a strong background in logistics and management, with excellent leadership and communication skills.As a Logistics Operations Lead, you will be responsible for overseeing the day-to-day operations of our warehouse, including the...

  • HR Training Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Job Title: HR Training Specialist - Excellence LeadEstimated Salary: R1 300 000 - R1 600 000 per annum.About UsO'Brien Recruitment is committed to delivering exceptional results through innovative solutions. As an HR Training Specialist - Excellence Lead, you will play a vital role in shaping our training strategy and driving excellence across the...

  • Director of Operational Excellence

    2 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Job OverviewWe are seeking an experienced Operations Manager to oversee and streamline our organization's operational processes. As a key member of our team, you will be responsible for managing day-to-day activities, improving performance, and ensuring that business operations align with the strategic goals of IOCO.

  • Operational Finance Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job Title: Operational Finance Lead">About the Role:">We are seeking an experienced Operational Finance Lead to join our team at Network Recruitment. As a key member of our finance department, you will be responsible for overseeing and optimizing credit operations while ensuring financial control and team excellence.">This role requires strategic planning,...

  • Operations and Finance Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job OverviewNetwork Recruitment is seeking a highly skilled Operations and Finance Lead to join our team. The successful candidate will be responsible for managing the day-to-day financial operations of the company, including accounts receivable and debtors. This is an excellent opportunity for a seasoned professional to take on a leadership role and drive...