Strategic Quality Excellence Lead

6 days ago

Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

About Our Company

Surgo PTY Ltd is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. We bring together domain expertise with robust data, powerful analytics, cloud, and AI to create agile, scalable solutions and execute complex operations for leading corporations.

About the Role

We are seeking a skilled Strategic Quality Excellence Lead to join our team in driving process improvements and strategic priorities for our key clients. The successful candidate will be responsible for developing a strong QE team, building employee engagement/development programs, and establishing relationships with client stakeholders.

About the Job

The ideal candidate will have excellent working knowledge of MS Office, particularly Excel, PowerPoint, Word Doc, and Outlook. Proficiency in Minitab software, flowcharting/process mapping using MS-VISIO, and knowledge of quality systems (ISO, COPC) are also essential. Domain knowledge across Insurance, Healthcare, Platforms-Services, and Utilities is preferred.

Key Responsibilities

  • Develop process improvement and transformation strategy aligned to key client strategic priorities.
  • Support in strategic priorities for driving value capture for the company.
  • Build a strong QE team to strategize and execute process improvements.
  • Build employee engagement/development programs in line with functional and business vertical plans.
  • Establish strong relationships with client stakeholders and internal stakeholders in driving improvement and innovation programs.
  • Develop QE capabilities for business development and support in solutioning for key prospects.
  • Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts.
  • Pivot to a Digital/Smart QA model with lean human intervention.
  • Expand QE effectiveness in the evolving Platform-Services business model.

About You

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Demonstrates a global mindset.
  • Demonstrates an intellectually agile and analytical approach and thought process.
  • Is a brand ambassador.
  • Conformance to policies/compliances with auditing skills and eye for details.
  • Ability to coach and give feedback on an ongoing basis.
  • Interviewing skills.
  • Strong written and verbal communication skills.
  • Project management skills and ability to lead in a continually challenging environment.

Benefits

As a Strategic Quality Excellence Lead at Surgo PTY Ltd, you can expect a competitive salary range of R850,000 - R1,200,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement fund contributions, and paid time off.

How to Apply

If you are a motivated and results-driven individual looking to make a real impact, please submit your application, including your CV and cover letter. We look forward to hearing from you

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