Marketing Operations Lead

17 hours ago


Cape Town, Western Cape, South Africa Point. Your Marketing Investment Partner Full time

Job Title: Marketing Operations Lead

About Us: Point. Your Marketing Investment Partner is a leading marketing solutions provider.

Job Summary: We are seeking an experienced Project Manager to lead our marketing operations team. As a key member of our frontline team, you will be responsible for delivering operational excellence and revenue growth while improving customer satisfaction and loyalty.

About the Role:

The role of a Project Manager in our company is to lead a multi-disciplinary team through project life cycles by consulting, planning, budgeting, and tracking fulfillment against an agreed schedule. You will work to deliver on time, within budget, and at the right quality to enable maximum customer satisfaction.

You will report to a Customer Success Manager (CSM) and form part of a frontline team responsible for delivering operational excellence and revenue growth. Key Performance Indicators (KPIs) include Customer Lifetime Value (CLV), Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Delivery on-time & In Full (OTIF), Organic Revenue Growth & Profitability, Efficiency & Effectiveness.

Key Responsibilities:


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