Store Operations Manager
2 hours ago
TransEra Solutions is seeking a highly skilled and experienced Store Admin Department Manager to join our team in Cape Town.
Main Responsibilities:- Provide financial management and administration services to the store, partnering with store management to ensure a risk-free and profitable environment.
- Manage and analyze costs, implementing store operating plans within budget parameters and driving profitability and productivity in line with set targets.
- Manage store expense budgets through daily, weekly, and monthly processes, performing reconciliations to prevent financial loss and measuring and analyzing financial performance to influence decision-making.
- Manage and plan financial administration processes, ensuring all relevant finance reports are printed, scrutinized, actioned, and retained, and managing all recon assist and diagnostic reports to ensure complete cash reconciliation.
- Manage and plan HR administration processes, managing Schedule for Service (S4S) processes and driving compliance in line with legislation, managing and controlling HR admin, records, retention, and data integrity, and ensuring completion and submission of HR reports weekly and monthly.
- Minimize risk through process compliance, providing input into the Stores operating plan, constantly seeking opportunities and providing feedback to continuously improve and simplify policies, processes, and procedures, and identifying risk through analyzing and reporting to ensure audit compliance.
- Manage shrinkage and implement key in-store processes, communicating, training, implementing, and sustaining relevant policies, processes, and procedures within the store to deliver the required outcomes, ensuring effective implementation through red flag processes, formulating action plans, implementing, and following up, identifying and managing all shrinkage hotspots within the store, and ensuring compliance to Consumer protection act.
- Adhere to store processes, complying with the Occupational Health and Safety Act (OHASA) and legal requirements, ensuring compliance to internal controls, assisting with commercial and operational duties, communicating and training employees and contractors on store operational policies, managing contractors and service level agreements for the store, managing and implementing loss and control measures, managing end-to-end logistic processes and the stock information management system to improve operational effectiveness, and keeping the Store Manager updated regarding the stores operational issues.
- Lead, develop, and retain staff, developing, recruiting, retaining, and leading a competent and motivated store team, conducting performance and development discussions (IPM process) with the administration team, informing Store Mgt on miscellaneous staff events, eg, long service awards, etc, and ensuring consistent engagement with the team, eg, Let's Talk and People Thursday.
- Bachelor's degree or diploma in a relevant field or NQF 5 level would be advantageous.
- 3-5 years of financial, admin, auditing experience at management level in a commercial environment.
- High-level understanding of Retail legislative framework (COIDA).
- Financial acumen.
- Sound administrative skills.
- Stress Tolerance.
- Planning and Organizing.
- Detail Orientation.
- Customer Service.
- Decision Making.
- Numeracy and Literacy.
- Analytical Thinking.
- People Management.
- Be available and flexible to work different shifts across the store.
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