Store Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Store Manager to lead our retail store operations team in achieving sales, profit, and compliance targets. The successful candidate will be responsible for driving store performance, managing staff, and ensuring excellent customer service.
Key Responsibilities:
- Store Performance: Develop and implement strategies to drive sales growth, manage expenses, and maintain store appearance in line with brand standards.
- Staff Management: Lead and direct a large and diverse workforce, ensuring competent and motivated employees through effective selection, leadership, and ongoing development.
- Customer Service: Execute customer service initiatives in-store, take corrective action to ensure a great customer experience, and drive customer loyalty.
- Stakeholder Management: Build and maintain sound working relationships with relevant stakeholders, including center managers, suppliers, and DCs, to ensure business objectives are achieved.
Requirements:
- Minimum 5 years' experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million.
- Extensive people management experience of a large and diverse workforce.
- Financial management experience, including budgets, profit and loss statements, and financial ratios.
Education:
- Essential: Grade 12 (Maths 50% and English 50%).
- Essential: B. Degree or Diploma in retail/finance management, pharmacy, or related field.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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