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Store Operations Manager
2 months ago
About the Role:
The Building Company is seeking a highly skilled and experienced Store Operations Manager to join our team. As a key member of our operations team, you will be responsible for driving the profitability of our store through effective management of employees, financial, and technological resources.
Key Responsibilities:
- Profitability Management: Ensure the continuity, growth, and profitability of the store by managing costs and maximizing sales turnover and returns.
- Planning and Budgeting: Work with the Operations Executive and Regional Operations Manager to interpret business objectives into an operating plan for the store.
- Procurement and Stock Management: Ensure that inward logistics run smoothly, products are purchased in line with The Building Company's procurement policies and procedures, and stock levels are kept at optimal levels.
- Financial Management: Compile and adhere to the store budget, ensuring that all financial processes are monitored and controlled in line with best practices and company procedures.
- Customer Service: Ensure that customer complaints are dealt with effectively and resolved. Coordinate promotions, advertising, and public relations to enhance the brand's market share.
- Operational Analysis: Analyze operational information to diagnose problems and success areas in the business, and work with the Operations Management Support Team to enhance successes and resolve problem areas.
- People Management: Inspire, motivate, guide, develop, and manage employees to meet the store's objectives, applying company policies and procedures and best practice principles to maintain a harmonious labor environment.
- Legislative Compliance: Ensure legal compliance with all legislation relating to the operation of the business and take appropriate action in respect of all legal matters.
Requirements:
- Grade 12
- Preferably a commerce bachelor's degree or equivalent experience
- Preferably a Financial or Management diploma
- 5-10 years retail experience
- Minimum of 3 years in a junior-mid level management position
- Previous industry-related experience
- Financial acumen
- Inwards and Outwards Logistics/Procurement skills
- Merchandising principles
- Preferably knowledge of Occupational Health and Safety Act
