Customer Service Representative

2 days ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: German Customer Service

At ABC Worldwide, we are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a German Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in German and English languages.

Key Responsibilities:
  • Assist passengers with pre and post-flight departure travel-related queries in a customer relations department
  • Work on airline reservations systems and handle voice calls in English and German
  • Provide fully paid product and systems training
  • Meet specific key performance indicators and client service levels
  • Work in a demanding and time-sensitive call centre environment
Requirements:
  • Native level fluency in German language: Verbal and Written skills essential
  • Minimum education level equivalent to high school completion
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Excellent computer literacy and technical skills
  • No criminal record
  • Flexibility to work shifts
  • Previous customer service experience preferred
Employment Terms and Conditions:
  • Full-time, permanent contract: 40 hours per week at 8.5 hours shifts per day
  • Operational hours for account: Monday to Sundays 08h00 – 21h00
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months
Benefits:
  • Employee assistance programme
  • Health insurance benefit
  • Membership to Provident Fund

Please provide the following documents to apply:

  • Updated CV
  • Copy of ID/PR/VISA
  • Language assessments will be carried out during screening
  • Proof of internet (for work from home applicants)


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