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Customer Service Team Lead

2 months ago

Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Title: Customer Service Team Lead - German

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Surgo PTY Ltd. The successful candidate will be responsible for leading a team of German-speaking Customer Service Representatives and ensuring that customer service standards are maintained.

Key Responsibilities:
  • Lead a team of German-speaking Customer Service Representatives
  • Support daily operations and ensure adherence to service standards
  • Handle escalated customer issues and provide resolution
  • Assist in training and onboarding new team members
  • Monitor team performance and provide feedback to the Team Supervisor
Requirements:
  • Fluent in German and English
  • Experience in customer service, with some supervisory or team lead experience preferred
  • Strong communication and problem-solving skills
  • Ability to support team members and manage escalated issues
Working Hours:

Monday to Friday: 08h00 - 19h00

Saturday: 10h00 - 14h00

Working from Office Airport

Salary:
  • Basic + Commission based on CX KPIs achieved by the team
  • Including: Medical Insurance + Home and Trauma Assist

Surgo PTY Ltd is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to maintaining diversity in our appointments and encourage people with disabilities and from other diverse backgrounds to apply.