Global Health Operations Lead

7 days ago


Randburg, Gauteng, South Africa Behavioral Health Tech, Inc. Full time
Job Description

We are recruiting a Global Clinical Specialized Services (CSS) Manager to support our Global Care operation. The successful candidate will be based in South Africa, ideally in a commutable distance to our Johannesburg office but spend the majority of their time working from home.

Key Responsibilities

CSS Portfolio oversight: Non-standard / out-of-standard-contract Clinical Care requests associated with our offerings. This includes overseeing teams, products, and partnerships that aim to deliver additional counselling sessions, ad hoc / temporary onsite counselling services, proactive outreach projects, customer-specific care projects / offerings, organizational (mental) health evaluation services, and mediation services.

CSS Operations oversight: ensuring best-practice policies and procedures are established, implemented, and improved upon where necessary. This includes smooth running of operations, adapting / developing new Standard Operating procedures as needed, and working closely with other departments to ensure cross-departmental processes run smoothly.



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