Global Health Operations Lead
7 days ago
We are recruiting a Global Clinical Specialized Services (CSS) Manager to support our Global Care operation. The successful candidate will be based in South Africa, ideally in a commutable distance to our Johannesburg office but spend the majority of their time working from home.
Key ResponsibilitiesCSS Portfolio oversight: Non-standard / out-of-standard-contract Clinical Care requests associated with our offerings. This includes overseeing teams, products, and partnerships that aim to deliver additional counselling sessions, ad hoc / temporary onsite counselling services, proactive outreach projects, customer-specific care projects / offerings, organizational (mental) health evaluation services, and mediation services.
CSS Operations oversight: ensuring best-practice policies and procedures are established, implemented, and improved upon where necessary. This includes smooth running of operations, adapting / developing new Standard Operating procedures as needed, and working closely with other departments to ensure cross-departmental processes run smoothly.
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